Welcome to TalkTalk Business

We’ve come a long way since we started in 1993 and I’m very proud to be part of the business we’ve grown into today.

So what have we achieved in our short history? Well we’re already the UK’s 3rd largest network operator with over 200,000 business and public sector customers and more than over 350 wholesale partners nationwide.

Our Next Generation Network allows us to provide future proof competitive products and services to customers such Next, British Red Cross and Ticketmaster and we’ve won awards for our Customer Service Excellence.

Looking ahead to the future, we want to be the first choice for businesses across the UK when they’re choosing their applications and systems. Over the next few years our plan is very simple …..to GROW! We will GROW our customers, GROW our products and GROW our revenue!

But we know none of this would be possible without our people and that’s why we make sure that all our employee are given the opportunity to share in our short term and long term success via.an annual bonus (or commission) and sharesave scheme.

We also recognise that coming to work is more than just about money and that’s why we believe in creating a great place to work for everyone. There are lots of initiatives all year round including our annual Gathering and our Giving Something Back programme which gives every colleague the opportunity to take time out to work with local charities and support community projects.

So, you see, I have a lot to be proud of and now that you’re joining us, so will you!

We’re pretty informal here so when you’re passing my office, pop in and say ‘hello’.

Looking forward to working with you.

Charles Bligh
Managing Director

There’s so much to tell you about TalkTalk Business it’s hard to know where to begin, a good place to start would be our story...

We are the dedicated business to business division of the TalkTalk Group, the UK’s 3rd largest communications network operator.

At TalkTalk Business, we understand the challenges modern business face and most importantly, we also have the experience and solutions to provide expert advice.

We have over 15 years service and over 800 business experts so our customers know they’re in safe hands and we deliver the most connected Next Generation Network in the UK today which is used and trusted by over 200,000 businesses.

We provide a complete range of communication products from simple, cost effective voice and broadband connectivity, through to high-end Ethernet and complex multi-site solutions.

Our Next Generation Network is ours alone which means we don’t rely on anyone else to provide network services and our customers can deal with us on a direct basis. We cover over 80% of the UK population, that’s a massive 40% more coverage than our nearest competitors.

We’re always looking to the future and our dedicated Product Developers innovate and create cutting edge products which continue to support small and large businesses.

Any business is only ever as good as its people. That´s why we work so hard to find you. And when we’ve found you, we do whatever we can to help you carve out a happy and satisfying career. We aim to create a positive working atmosphere where employees respect and support each other.

After all, our people are our brand. When you talk to our customers, you’re speaking for us. And when you´re proud to be part of TalkTalk Business, it shows.

Anne’s story

I joined TalkTalk Business in 1998, following my eldest daughter, Sarah who worked in the Connections Department, Sarah now works for Talk Talk Technology in Irlam.  My youngest daughter, Elizabeth worked in Order Receipt and then moved into the Billing team.  My youngest child, Peter did his work experience at TalkTalk Business before going to college.  My second eldest daughter, Sue, was initially a Sales Trainer, and is now Customer Data & Sales System Analyst so TalkTalk Business has very much been a family affair for us.

When I joined I was employee number 39!

As a small family concern, originally employing people in the surrounding areas of Irlam, TalkTalk Business enjoyed the “family firm” atmosphere and ethos.  Although TalkTalk Business has now grown considerably, and moved to Birchwood, I think there are still very strong “family” ties.

There are many examples of extended families at work within TalkTalk Business. Everyone is friendly and helpful to one another.

Many departments within TalkTalk Business have long serving employees who have stayed with the company, and I think this is a testament to the culture and ethos that still exists today.

Anne Smith
Consult Credit Control Manager 

We want our teams to be the best they can be – if we support them, they´ll be able to better support our customers. And we want TalkTalk Business to be a place where people can create a long and successful career for themselves.

That´s why we have a Learning and Development team, to make sure we´re giving our people the training and support they need to get ahead and live up to their full potential.

On day 1 your TalkTalk Business journey will commence and you’re guaranteed a warm welcome.

Your Induction will include learning all about TalkTalk Business, what we do, how we work as well as meeting your team and getting familiar with your site.

So that we can get you up and running quickly, it’s really important that you bring all the documents listed in your offer letter with you e.g. passport, P45 etc.

 Visitors' Policy

What are the working hours?

These will be set out in your offer letter. Hours of work may be varied, altered or extended as the nature of the job demands. You may be required to work reasonable additional or alternative hours to meet the needs of the business. Standard working hours for TalkTalk Business are 40hpw Monday – Friday unless otherwise stipulated in your contract.

What do I need to bring with me?

It’s really important that you bring with you all the documents requested in your offer letter e.g. Passport, P45 etc. This will help us to get you up and running quickly.

What is the Dress Code?

The Company requires that each employee be dressed in a manner appropriate to his or her employment. Business clothing is to be worn as appropriate for meetings. Business dress is required Monday – Thursday and we have ‘Dress Down’ on Fridays. For further details please contact our HR Department.

What Facilities are onsite?

Gym
Restaurant
Car Parking

When will I receive my Contract?

You will receive written confirmation of your offer within 7 working days.

What time should I arrive & who should I report to on my first day?

When you get to Reception, ask for your Manager. Our normal start time is 9am, unless you have made alternative arrangements.

When will I get paid?

You will be paid 1/12th of your basic annual salary each calendar month, plus, if eligible, commission and overtime payments from the previous calendar month. All monies will be paid on the last working day of each month by direct transfer to your bank account. On or by the same date you will be sent an itemised pay statement showing how the gross pay is made up, how the pay has been calculated and any deductions made.

NB: If you are starting after 15th of the month you will be paid the following month retrospectively.

Employee Benefits

An employee handbook is provided to all members of staff via our online portal. This will be made available to you on your first day of employment with the Company. Once you have completed six months’ continuous service with the Company, and provided that you meet the criteria stipulated in the individual scheme rules, you will be eligible to join the Company’s benefit schemes, as indicated below:

Pension scheme

You will be eligible to join the Company's Group Personal Pension Plan. Details of this Pension will be provided to you on joining.

Private Healthcare

You will be eligible for membership of the Company’s private healthcare scheme, for which you will be required to make a small nominal contribution from your salary.

Group Income Protection

You will be eligible to join the scheme, which may be subject to a personal contribution. Further details will be provided on joining.

Life Insurance

Employees are eligible for life insurance from date of joining the Company. In the event of your death in service, a lump sum payment of three times your basic salary would be paid to your nominated beneficiaries.

Holiday Entitlement

The holiday year for the Company runs between 1st January and 31st December. You are entitled to 25 days' paid holiday during your first complete year of service (or a pro rata entitlement if you work part time or begin part way through a holiday year) in each holiday year together with the usual UK public holidays.

Social Events

Annual Christmas Party
The Gathering

Employee Offers

TalkTalk Employee Offer – broadband, unlimited calls & line rental for £11 per month.