The Challenge:
Acclaim Housing Group needed a resilient, scalable communication solution that would consolidate telecoms and IT across its disparate sites and improve reporting. Most importantly, the solution needed to be user friendly and to minimise downtime.
The Solution:
Acclaim Housing Group now benefits from a voice over IP solution, backed by our resilient Next Generation Network, which includes intelligent call recording and reporting, non geographic numbers and 24/7 support from our engineers.
The Benefits:
Our voice over IP solution has improved Acclaim’s customer service proposition and centralised its processes. Upgrades are now automatic, expenditure has been reduced and Acclaim’s growth is protected by a scalable and future proofed system.