The Challenge:
The British Red Cross needed a flexible inbound call management system to deliver telephone support lines, as part of its emergency response to major incidents and disasters.
The Solution:
TalkTalk Business’s Contact Manager provides a virtual networked based solution with complete flexibility to handle any situation. Eliminating the need for any additional hardware, Contact Manager delivers advanced contact centre functionality but at a lower price than traditional systems.
The Benefits:
The British Red Cross now has a more scalable and robust emergency support line service. Telephone lines can be set up quickly, changes made easily and volunteers added in line with demand.