The Challenge
Britannia Hotels needed to consolidate its telephone contact and booking system across its nationwide chain of 33 hotels.
The Solution
In conjunction with Redstar Telecom, a specialist in inbound call management and
TalkTalk Business partner for over 8 years, Britannia Hotels now benefit from a hosted IVR system, which combines over 40 different systems into one.
The Benefits
Britannia Hotels has improved their customer service proposition, centralised processes, automatic upgrades and, of course, reduced operating expenditure. No reservations about hotel IVR.