The Challenge:
To streamline and improve West Bromwich Building Society’s customer care as part of the deployment of a new contact centre in the West Midlands, which receives over 8,000 calls a month.
The Solution:
TalkTalk Business’s Next Generation Network supplies hosted call management through an Interactive Voice Response system. Sophisticated, yet simple, web management tools allow West Brom’s staff to re-route calls to branches as required.
The Benefits:
Staying up-to-date with West Brom’s business needs, means TalkTalk Business has been able
to suggest and deploy new services like Rant & Rave and TalkTalk Business Replay to increase
efficiency and further improve cost savings.