Partner News

Meet TTB at channel events

Wed, 16 May 2012 00:00:00 GMT

Here at TalkTalk Business, we're always looking for ways to make ourselves accessible to the channel, so we're attending a couple of events over the next week to help you connect with us. The first is the CRN Partner Connect show at the Ricoh Arena tomorrow, which features a tailored seminar programme with an exceptional line-up of speakers who will give you tips and advice about how to exploit...

Hosted app portfolio for resellers

Mon, 14 May 2012 00:00:00 GMT

83 per cent of resellers believe that the cloud presents a huge opportunity for their business, so they can benefit from the launch of our complete hosted portfolio. The event took place at our Hosting: The Future of Business Grade Communications conference that was held in London, and it introduced our contact centre, call recording, data centre and hosted UC solutions. Each application in the...

Service proactivity for partners

Tue, 13 Mar 2012 00:00:00 GMT

Our recent What's Your Business Grade? poll found that there were worryingly low scores for both partners and end-users in the service category, but resellers could help improve matters by being proactive. More than half (53 per cent) of businesses have been hit by an unforeseen IT or telecoms failure in the past year and resellers could get the blame for them even if it's not their fault,...

Partners to see hosting is the future

Mon, 12 Mar 2012 00:00:00 GMT

To make sure that you stay ahead of the field when it comes to selling hosted solutions, book your place at TalkTalk Business's free seminar, Hosting - The Future of Business Grade Communications. The half-day event on the 1st May will see industry experts, including a senior director from Mitel and our very own Andy Lockwood, discuss the growing market for hosted solutions and provide you with...

Business Grade Benchmark for partners

Fri, 10 Feb 2012 00:00:00 GMT

TalkTalk Business recently polled a number of partners and end-users to find out how both parties view the available propositions and the initial results have been revealing. They've been released in our Business Grade Benchmark report and see how resellers are coping with various aspects of strategy, technology, value and service, and it appears that end-users (58 per cent) are actually doing...

TTB partners - find out your business grade

Wed, 14 Dec 2011 00:00:00 GMT

If you want to stay one step ahead of your competitors in the resale field, you should take part in TalkTalk Business' state of the nation report. It's quite simple – just fill in the poll and we'll be able to see how your operation is faring against other resellers, dealers and system integrators to ensure that you're not being left behind. Having seen how you compare on the business broadband...

TTB acquires Greystone Telecom

Mon, 10 Oct 2011 00:00:00 GMT

TalkTalk Business is delighted to announce the acquisition of our long-term partners, Greystone Telecom. The North West-based firm is an ISO9001-accredited specialist solutions provider, which has a long history of delivering high quality services that are tailored to meet the specific requirements of customers, including inbound and outbound voice, data and mobile solutions. We've been working...

Convergence Summit South

Mon, 26 Sep 2011 00:00:00 GMT

The reseller event of the autumn takes place next week and TalkTalk Business is proud to be in attendance at Convergence Summit South. After the northern version in the spring, the Surrey Hall at Sandown Park Racecourse will be playing host to the event on the Tuesday and Wednesday of next week, which will bring together suppliers and resellers of voice, mobile and data. TalkTalk Business is...

Campaign Toolbox re-launch

Fri, 19 Aug 2011 00:00:00 GMT

E-marketing is a vital tool in the armoury of any business and TalkTalk Business can help your clients fulfil their e-marketing potential with our new and improved Campaign Toolbox. Last year, 54 per cent of organisations were planning on increasing their email marketing budgets, as it can work out a lot more cost-effective than pursuing marketing strategies via other means. TalkTalk Business c...

Partner BB – Assured rates

Tue, 16 Aug 2011 00:00:00 GMT

At TalkTalk Business, we appreciate that your clients need an always-on broadband connection, which is why we offer our assured rates service. There's nothing more frustrating for customers than having their connection drop out at the most inopportune moments. At best, it's annoying, but at worst it could make them lose sales and customers if access to a sales website is prevented due to an...

Partner BB is here

Mon, 15 Aug 2011 00:00:00 GMT

Our vast portfolio of broadband products – carried over our Next Generation Network, that covers more than 80 per cent of the country – puts TalkTalk Business in a prime position to be disruptive in the market. We've got packages that are ideal for residential markets, but business-grade broadband will always be prioritised above this in order to ensure that companies that are reliant on servic...

Partner BB – Annex M

Mon, 15 Aug 2011 00:00:00 GMT

Annex M is the system through which TalkTalk Business can offer your company speeds that are vital for your critical applications. It allows us to offer you one of two products – you could choose to take the Fixed SDSL version, which is available up to 2Mbps for downloads and uploads, or you could go for the Rate Adaptive one, with up to 24Mbps downstream and up to 2.5Mbps upstream. Our Annex...

TTB v BTW EFM comparison

Mon, 11 Jul 2011 00:00:00 GMT

The Ethernet in the First Mile ( EFM ) solutions that TalkTalk Business offers have been reviewed against those of BT Wholesale and we've come out on top. This independent comparison review conducted by Andrew Dickinson of Griffin was featured in this month’s edition of Comms Business, within a wider piece about how EFM is a positive step for people who are still receiving their internet via a...

Value-added solutions

Wed, 06 Jul 2011 00:00:00 GMT

In a market with a lot of companies offering telephony services and solutions, it's vital that resellers are able to stand apart from the crowd. Andy Hollingworth, the director of partners at TalkTalk Business, recently told Comms Business that "one-size fits all product packages" are saturating the market at the moment, so resellers need to work a bit smarter. He notes that one of the best way...

EFM checker now live

Tue, 28 Jun 2011 00:00:00 GMT

If you, like us, think that Ethernet in the First Mile (EFM) is a product that more clients should sign up for, TalkTalk Business has unveiled a new tool to make things simpler for you. Provided you're already signed up to the Ethernet pricing tool, you'll now be able to access the checker for EFM packages as well. That means that you can search for one or multiple postcodes and receive the...

ICC improvements

Mon, 20 Jun 2011 00:00:00 GMT

Here at TalkTalk Business, we've very proud of our Intelligent Call Control (ICC) system - but the good news for customers and partners alike is it's just got even better. ICC has always been a simple and easy way for customers to manage their inbound calls, but now we're offering the application totally free of charge to give our partners the opportunity to make significant margin in the sell-...

ISP resellers

Wed, 15 Jun 2011 00:00:00 GMT

The market is full of companies offering broadband solutions and hoping that their general, one-size-fits-all approach will help them turn a profit – that's not how TalkTalk Business goes about things. We appreciate that many end customers are looking to get even greater value for money in these austere times, so we focus on providing value-added services for our partners so that they have...

ISDN30 trial progress report

Mon, 16 May 2011 00:00:00 GMT

TalkTalk Business began trialling their network version of ISDN30 last autumn and progress is going really well for this cost-saving product. They’ve currently got more than 20 partners involved in the trial, as they aim to test our processes before rolling it out to all our customers. However, all being well, they’re aiming for a launch in the summer. Nick Ward is the product manager for ISDN3...

Voice over Ethernet for partners

Thu, 21 Apr 2011 00:00:00 GMT

TalkTalk Business's partners are now able to utilise our Voice over Ethernet solution, which uses SIP for high volume, high quality calls. Following extensive testing with Ventura on the product to make sure that it's just right, we're now happy for our partners to encourage its widespread usage amongst their customers throughout the UK. The solution offers a connection to the PSTN which can...

Working with our partners

Fri, 15 Apr 2011 00:00:00 GMT

At TalkTalk Business, we appreciate that we can't do it all by ourselves, so it's always vital to work with our partners to deliver products that they want. That's why we're holding a series of innovation workshops over the next few years, so we can find out what our partners want us to work on and ultimately deliver to them the services they need. At our most recent workshop, we discussed how ...

Disaster recovery added to Portal

Thu, 14 Apr 2011 00:00:00 GMT

TalkTalk Business is delighted to announce that companies which use the Portal will now have a disaster recovery system in place in case something goes wrong. Innovation workshops with our resellers identified the need for this kind of service, as well as realising that there needs to be a way of identifying previous services that an inbound number has been connected to. As a result, NTS Histor...

Launch of Ethernet in the First Mile (EFM)

Wed, 16 Mar 2011 09:33:00 GMT

In a market disruptive addition to its data connectivity portfolio, over 120 orders had been confirmed at the time of launch. A further 50 orders in the pipeline mark an influx of interest following the conclusion of the trial that involved13 major channel partners TalkTalk Business’ EFM offering will benefit from their extensive NGN, accepting orders on over 1,800 enabled exchanges - the most...

Better telecom reseller planning needed

Thu, 28 Oct 2010 00:00:00 GMT

Eight-in-ten (82 per cent) IT managers in the UK would consider moving to a new telecom reseller if their current one failed to provide them with a product roadmap. SAP User Group also found that a similar number (83 per cent) would like more information about future hardware and software updates so that they can plan time and resources more effectively. The Group's chief executive, Craig Dale,...

Why TalkTalk Business?

Wed, 22 Sep 2010 14:42:00 GMT

{DynamicContent:VideoPlayerPlugin} Over the course of these videos, we’ve told you about a lot of possibilities for partners, but why should it be TalkTalk Business that you choose to work with? Our Partnership Ethos From the very start, we will be by your side, helping you with any problems or queries you may have. Think of us as a less annoying version of the paperclip on Microsoft Word. This...

Our Partnership Approach

Wed, 22 Sep 2010 13:52:00 GMT

{DynamicContent:VideoPlayerPlugin} At TalkTalk Business, we work with a range of channel partners from traditional voice resellers and dealers through to value added resellers, system integrators, network integrators, virtual network operators and consultants. Whether you’re after a purely wholesale relationship taking core connectivity, a reseller wanting managed services to sell on or a deale...

Exclusive VIP invitation to the TalkTalk Business VIP Networking Lounge

Thu, 16 Sep 2010 10:49:00 GMT

Venue: Convergence Summit South, Sandown Park, Surrey. Date: 5-6 October 2010 We would be delighted if you could join us at this years Convergence Summit South, Sandown Park, Surrey on 5-6 October. During the two days at Sandown Park we will aim to demonstrate how having the right technologies along with the right partner will help to transform your business. Being a leading provider of Next...

Moving to IP

Thu, 19 Aug 2010 11:04:00 GMT

{DynamicContent:VideoPlayerPlugin} Traditional networks are dying and resellers need to start jumping on the IP bandwagon before it’s too late. Whilst fixed voice call revenues are going down, the revenues for VoIP services proving to be so successful? Well, after early years of performance concerns, The right VOIP solution can offer crystal clear vocal services. It also allows for unified...

Business broadband for video conferences

Thu, 08 Jul 2010 00:00:00 GMT

Six in ten (61 per cent) people believe that we will be able to conduct all work meetings by video conferencing by the end of the year. This is one of the stand-out result from Cisco's Connected Conversations report and marks a change in thinking since IDC's survey earlier this year which didn't feature video conferencing so prominently. The results also show that people expect 100Mbps...

Why three years is not a long time in the channel

Tue, 01 Jun 2010 17:22:00 GMT

Andy Hollingworth, TalkTalk Business’s director of wholesale, looks at the rapid pace of change when it comes to the telecoms market, and the opportunity this presents for partners, and why they need to be at the very forefront of the technology shift. Partners are used to hearing what technologies they should be adopting, what’s going to be the next big revenue driver for their business, and...

Study reveals recession is the mother of invention

Thu, 22 Apr 2010 22:23:00 GMT

A new report has revealed that the reduced hours and threats of redundancy of the last 12 months have forced employees across the country to go it alone, creating a new breed of the “accidental entrepreneur.” With unemployment rates still high and the promise that there could still be more pain to come for the British jobs market, many would-be employees have become “accidental entrepreneurs”...

Embracing Next Generation Networks

Wed, 21 Apr 2010 22:17:00 GMT

Next Generation Network update - Andy Lockwood

Tue, 20 Apr 2010 17:12:00 GMT

Not fully understanding NGN services puts resellers on the back foot because they will not know for sure whether their current supplier/portfolio is good enough for their customers, putting the relationship at risk. What are the key NGN factors resellers need to understand in order to be ahead of the pack and protect their base from NGN-aware rivals? A NGN is by definition an all-IP network. ...

For Fresh Business Thinking

Fri, 16 Apr 2010 22:12:00 GMT

How to use telecoms to reduce expenditure Paul Higgins , TalkTalk Business’s head of marketing Online conferencing is nothing new, but what is new is the way businesses are waking up to the strategic importance of using this technology to reduce business overheads. And with carbon management playing an increasingly important role in any SMEs CSR policy, it’s worth knowing that more than 2...

Adding Value with Broadband

Tue, 30 Mar 2010 22:00:00 GMT

Andy Lockwood, Transformation Director, comments: “Whilst positive steps are being made to enable business grade VOIP ready broadband, as an industry, we’re not quite there yet. The success of voice ready broadband depends on three key components– speed, quality and support and whilst progress has been made across all three of these areas, there remains room for improvement. Speed Speed is...

Ethernet and its business benefits

Mon, 22 Mar 2010 00:00:00 GMT

Ethernet solutions enable businesses to improve delivery of a variety of services including hosted IP phone solutions, higher band width and greater coverage. That's according to TMCnet who say that Ethernet also means that you can cater to your customers evolving needs as they progress and grow. TalkTalk Business's EthernetReach is a high capacity dedicated internet connection with scalable...

Gaining stand out in the data market

Thu, 25 Feb 2010 22:19:00 GMT

To survive in a difficult marketplace, the requirement to find new sources of revenue has become more pressing for Value Added Resellers (VARs) and Systems Integrators. But, armed with existing technical capability, they are perfectly placed to take advantage of opportunities presented by Next Generation Networks. Andy Hollingworth examines what is available for those VAR’s and systems...

Adding Value with Call Recording

Sun, 31 Jan 2010 21:40:00 GMT

Evolving working practices, combined with the continued impact of the recession, are fuelling demand for a raft of innovative new call recording technologies and applications. With cost retainment now firmly at the top of the agenda, businesses large and small are seeking to reduce overheads wherever possible and cloud call recording solutions are enabling companies to do just that. Channel...

What is the future for the switchless minutes market?

Fri, 08 Jan 2010 22:04:00 GMT

Andy Hollingworth, Director of Wholesale: Traditional minutes are declining and quickly being overtaken by IP communications. As a result, the traditional business model of selling voice minutes continues to come under margin pressure and switchless resellers are being forced to watch their revenues shrink. The ongoing decline of PSTN telephony has caused analysts to predict that spend on fix...

Why the Weather is Snow Joke for UK Businesses

Wed, 06 Jan 2010 22:27:00 GMT

If the latest reports are to be believed, disruption caused by the heavy snowfall could cost UK businesses in excess of £1 billion pounds. The Federation of Small Businesses (FSB) estimated 20% of the UK's working population, or 6.4 million people, did not make it to work during the worst of the recent snowfall. And, whilst questions are being asked about whether local authorities were...

The Next Generation of Inbound Solutions

Tue, 17 Nov 2009 10:24:00 GMT

In what is an ever-more competitive market, the next generation of inbound call solutions present partners with strong new avenues for revenue and market differentiation. But even more exciting is the opportunity these emerging technologies give operators to expand into areas that have previously been financially or technologically unreachable; such as running their own networks and developin...

Step Forward Next Generation Ethernet – The Future of Networking

Thu, 12 Nov 2009 22:14:00 GMT

We have all heard the business case presented for Ethernet, including its ability to offer simplicity, cost-effectiveness and flexibility when it comes to standards based connectivity. But in its broader context, as Ethernet shifts to next generation network (NGN) platforms, and as bandwidth requirements continue to soar, what’s next for this technology? Andy Hollingworth, TalkTalk Business’...