Opal has evolved - Welcome to TalkTalk Business

Becoming TalkTalk Business will bring many benefits for us, and most importantly our customers. Here are just four of the main areas our evolution will strengthen over time:

Cost efficiencies through scale

We have always provided great value in our pricing with our network reach and technology allowing us to keep costs down - being part of the TalkTalk Group enabled this. Customers will be offered value for money and the ability to integrate new technology into their business at the lowest possible cost.

Richer product offering

We’ve always kept our product offering up to date and in line with the needs of business. Customers will see even more IP product offerings, making full use of the TalkTalk Group’s Next Generation Network.

Research and Development

TalkTalk is known for innovative research and development. They constantly evolve to ensure all their customers get the most advanced IP products and services. As TalkTalk Business, we will be able to work closer together, pooling our knowledge and directing it towards the needs of business. Our advantage will soon become yours with more future proof products and technology available.

Brand Strength

Over the years TalkTalk Business has developed into a big organisation supporting over 200,000 customers and 400 partners. We deliver the most comprehensive suite of communications products for business in the market place. Becoming TalkTalk Business will accelerate our development. We will have the UK’s largest all IP network and UK based call centres. Our strength will be passed on to you with an improved service and great value.

What do I need to do?

There are no actions for our customers and partners except if you pay by cheque. From 1st February, please make payments to TalkTalk Business. We will change Direct Debits automatically but please be aware the name on the statement will change to TalkTalk Business. Our bank accounts will not change so payments via BACS, Internet or CHAPS will continue as normal.

Direct / End Users

TalkTalk Business has its roots in business. We will always understand your need for business grade service.

TalkTalk Business will give you the opportunity to enjoy the very latest future proof technologies on the UK’s largest IP Next Generation Network.

TalkTalk Business understands the time and knowledge challenges for small and growing businesses. You need to focus on your work without worrying about telecoms, so we will take care of everything for you.

TalkTalk Business understands the massive cost implications communications can have on big companies. With low cost, future proof technology we will empower your business to take any advantage the UK’s biggest IP Next Generation Network offers.

TalkTalk Business will provide the high speed data services you need. Business moves fast, it shouldn’t be held back by communications.

TalkTalk Business will always support you with UK based expertise.

V-Networks

V-Networks will continue but the TalkTalk Business dual branding will change to TalkTalk Business.

1. Why is the company changing its name?
   
   TalkTalk Group is a great success story, and we have been a part of it for years. It has 4 million customers on the UK’s biggest Next Generation Network. The brand is recognised for innovation and value in the market. We are proud of our association and want to show this. Working closer with TalkTalk will also have real benefits for our customers and staff. We will be able to offer more great products and services, and improve our processes and systems.


2. Will my service change in any way?
   
   No. As a TalkTalk Business customer you will continue to have connection to the UK’s largest Next Generation Network, Award winning support and access to our extensive portfolio. Your email address will not change and your service will not be disrupted.


3. Will prices change as a result of this?
   
   No. Pricing will not be affected by the rebrand.


4. Will my UK based call centres or support numbers change?
   
   No. Contact numbers will remain the same and you will still be connected to UK based centres. Over time we will notify you of changes to our email addresses but currently these will stay the same.


5. Will you still offer your wide range of services?
   
   Yes. We will still offer our full portfolio, including voice, mobile and a wide range of data services.


6. Will there be any impact on the services you currently offer or will offer?
   
   No. We will continue our B2B growth strategy and the TalkTalk Business name will put us in a stronger position.


7. Will my account details or bill change?
   
   The bill will be rebranded TalkTalk Business and the payment name will change to TalkTalk Business from 1st February. And don’t worry, we will change Direct Debits automatically but please be aware the name on the statement will change to TalkTalk Business. Our bank accounts will not change so payments via BACS, Internet or CHAPS will continue as normal.


8. Is my existing contract with TalkTalk Business still valid?
   
   Yes. There is no change of legal entity nor will the legal entity change its name – we will simply be trading as TalkTalk Business. Your contracts do not change in any way.


9. Do I need to do anything else?
   
   No. As a customer, everything will stay the same except the look of our correspondence to you.


10. I still have more questions, who can I talk to?
    
    If you need to talk about this change please call your normal customer services number or your account manager.