Broadband & internet

Search FAQs

Getting broadband

What do I need to get connected?

You will need a fixed line; if not already installed TalkTalk Business can provide this service...

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Will an engineer need to visit my premises?

The signal you receive down your phone line will change, but the work to make this happen is all done at your telephone exchange. Except for rare instances when we (or BT) may need to upgrade your line, no one needs to visit your office.

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Which socket should I use for my broadband connection?

You can use any socket in your premises as long as it connects to the phone number you used when you signed up. You will also need to add a microfilter on each socket that connects non-broadband phone equipment (phones, faxes, Sky boxes etc).

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What is a microfilter for?

Microfilters separate voice and broadband signals so you can be online and talk on the phone at the same time..

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Common business broadband speed questions

How can I check my broadband connection speed?

Throughput speed or actual (as opposed to maximum) line speed can be measured via our online speed checker...

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Will my line run at the maximum speed all the time?

No, the actual speed will vary through the day depending on the overall volume of business broadband network traffic...

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Broadband ADSL top questions

What about the terms and conditions?

Full terms and conditions can be found in our legal section.

How will you improve my service?

As well as a faster and more consistent business broadband service, all enquiries are handled by one of our UK based business specialists...

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I currently pay £20-30 per month for broadband, why is Office Broadband so much cheaper?

Our service is delivered from a national network using the most up to date and cost effective technology available...

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EthernetReach top questions

I’m thinking of expanding my business later on. Is it better to wait to review my network needs?

We can work with you, when the time is right, to expand the communication to more than one site...

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What support is provided for my business critical internet communications?

With EthernetReach we offer 24/7 technical support as standard...

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My current DSL connection runs slow at certain times of day. Will EthernetReach overcome this?

Yes, your current service is probably experiencing congestion at busy times, as DSL services are often contended with other users at the local exchange...

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Is the internet metered?

No, one of the great benefits of EthernetReach is that this is an unmetered service...

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I run an e-commerce business and my ADSL connection is too slow. Can this service help me?

Yes, EthernetReach is ideal for the e-commerce business, enabling you to host your own applications and manage your business more effectively...

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