Call handling

Search FAQs

Conferencing top questions

How do I ensure that only the people I invite dial in to my conference?

Choose a secure conference PIN by using different digits and avoiding obvious sequences...

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How can people dial in from non-UK landlines & mobiles?

Just ask us for a for a Geofix number...

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How will I know when someone joins or leaves my conference?

Whenever someone joins or leaves a conference call a beep is audible to all the conference participants.

How do I pay for my conference calling?

Each participant will be charged for their conference calls by their operator via their normal phone bill. There are no additional charges.

How many people can dial in to the same conference?

Each conference supports up to 20 lines.

Number ranges top questions

How do non-geographic numbers work?

We deliver your calls to a destination of your choice or into one of our value added services such as IVR, call queuing or data capture...

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What are my choices?

To help you make the right decision our easy to view table highlights some key points which we think you should consider when choosing the right number range for your business...

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What exactly are non-geographic numbers?

Non-geographic number ranges allow you to select a memorable number which is ideal for a marketing campaign or...

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Video conferencing top questions

Why use video conferencing?

Over 91% of people no longer work at a corporate headquarters...

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How much bandwidth will I need to run higher definition video communication?

Our new generation of video conferencing communication products provide dramatically better resolution and motion handling at all bandwidths, from 384K to over 1Mbps...

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Is high definition video communication cost effective?

That depends on the vendor you partner with...

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Call handling top questions

I’m not sure which call handling solution will best meet my needs. How do I decide?

Let us help; contact us, we have over 15 years’ call handling experience providing inbound call management solutions for all types of businesses...

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Can you help me if my business is so complex that a standard package will not meet my needs?

Why not consider our bespoke service?...

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How can I monitor our call handling performance?

Call handling gives you complete freedom to decide how your inbound calls are managed,...

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The Portal

Are there any charges associated with The Portal?

Access to the The Portal portal and the creation of the following service types are free:

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Can I have a branded version of The Portal?

The Portal can be branded to the specific needs of any organisation.

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What numbers are available with the services in The Portal?

Any NGN or Geofix numbers are compatible with the services in The Portal. Which number to choose depends upon the needs of the customer and number availability.

Can you mix and match the services within The Portal?

Yes, mixing and matching and gluing together several different services is possible...

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Does TalkTalk Business offer multi level IVR within The Portal?

Yes, a multi-level IVR is regarded as a bespoke service and will be designed together with the customer.

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Is there any info for users?

This e-learning module will guide you through the functionality on the Portal (CC2).

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