Domain & website hosting

Search FAQs

General domain support

What is a domain name?

The part of an Internet URL selected and registered by an individual, business or organization to represent their web presence...

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How do I choose a domain name?

Choose a domain name that reflects your business e.g. johnsmithplumbers.co.uk
Try to keep your domain name short and simple so that customers can remember your business and so that it easy to identify on search engines.

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How do I purchase a domain name?

Domain names can be obtained by taking the online builder as part of your package.

What is the benefit of a domain?

Once you have a domain it has two primary uses, firstly as the identifier for a website, secondly as the identifier for emails. We can arrange domain registration, email and web hosting as part of a package.

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Web services support

What is WebsiteOS?

WebsiteOS is your website control panel, it allows you to create/delete email addresses, build your website, upload files, in general make changes to your website.
A WebsiteOS help guide is featured on WebsiteOS.

Domain transfers

Can I transfer my domain name?

Yes, you can transfer your domain free of charge.

During the transfer process, can I still access my website?

If we have placed your site with us and you also still have your site with your current provider...

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During the transfer process, will I still be able to send and receive emails?

Yes, if you have re-created your email addresses on the webiteOS you will still be able to send and receive emails.

How do I change my IPS TAG?

You will need to contact your current registrar/ISP to change the registrar/IPS TAG to ‘REGISTER’ for the domain transfer to take place...

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How do I find my authorisation key?

For .com, .net, .org, .biz, .info domains, we require an authorisation key to transfer your domain...

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Can I transfer my existing domain or email to the new service?

Yes. We offer several website services packages each offering different facilities...

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How long will the domain transfer take?

You should keep the service with your current provider while waiting for your registrar to complete the transfer process. This can take up to 10 days...

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What else do I need to do when transferring a domain?

If you have created your own website without using our templates or a web designer has created for you, you will need to transfer your site to our servers. This is done by a process called FTP (File Transfer Protocol)

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What is an authorisation key?

An authorisation key is a security feature to transfer domains, without this key we will not be able to transfer your domain over to us.

What is an IPS TAG?

AN IPS TAG is required to transfer a .co.uk domain. It will be an alphanumeric code consisting of up to 16 digits that identifies who the registrar is.

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Will I lose all my previous emails?

We recommend you backup up any existing emails you wish to keep before the transfer of the domain...

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How do I transfer my domain?

If your domain is on a generic TLD (.com, .org, .net, etc) please ask your existing registrar to unlock your domain...

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