Partners FAQs

Companies looking to partner with TalkTalk Business should visit our Partner section for more information.

Our existing channel partners can find a wealth of information on our products and services when they log-in to our Partnerzone.

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Corporate

What information do I need to provide to apply to become a partner?: As well as some basic contact information about you, we’ll need to know what products you currently sell and what products in our portfolio you are interested in selling.

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What was TalkTalk Group's relationship with Carphone Warehouse?: TalkTalk Group was formally a wholly owned division of The Carphone Warehouse Group PLC. On 29th March 2010 the companies demerged.

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How does your NGN work?: Our NGN uses internet protocol (IP) switching and dense wave-division multiplexing (DWDM) transmission to provide voice and data capacity for millions of concurrent end users, at a lower cost than legacy networks based on time-division multiplexing (TDM) switches.

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I’d like to trial Intelligent Call Control, can I gain access to a demo account?: Yes, simply contact your account manager or call 0800 804 6099 to request access to a FREE 30 day trial account today.
I’m not sure which call handling solution will best meet my customers’ needs. How do I decide?: Let us help; contact us, we have over 15 years’ call handling experience providing inbound call management solutions to partners and businesses.

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Can you help me if my customers business is so complex that a standard package will not meet their needs?: Why not consider our bespoke service?

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Introducing the Portal to Call Care customers: We’re constantly reviewing our products and services to ensure you always receive the best possible experience so we are delighted to introduce you to our new, web based call management portal –The Portal.

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Why should my customers consider Managed IPVPN?: They want to reduce the operational overhead of managing their WAN...

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My customers need to reduce costs, but won’t they have to invest significantly first in order to achieve cost savings?: We have flexible commercial models that can aid your customers in moving to a Managed IPVPN network...

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I don’t understand how Managed IPVPN will help my customers businesses. It’s a complex solution so how can I be sure it will meet their immediate and long term business priorities?: We take the approach that a successful long term relationship will develop...

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What are Assured Rates?: Business Broadband provides organisations with a broadband connection they can rely on for business critical communications...

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What is Fast Fix?: Our fault resolution times are far superior to standard broadband products and with our ‘Fast Fix’ option...

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What is Annex M?: TalkTalk Business’s Annex M provides an increased upstream service of up to 2.5Mb...

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What is QoS?: An industry first, TalkTalk Business QoS offers you the ability to apply one or two queues of true tagged QoS on a single contended broadband connection for a true converged service.

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Why should I recommend EFM to my customers?: EFM is the ideal halfway house if your customers need more bandwidth...

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Why should I add EFM to my portfolio?: TalkTalk Business EFM is ideal if...

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