Phone calls & lines

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SIP trunking top questions

What is the future vision for SIP/IP communications?

The major enabler for future communication services is that voice, like data, can be controlled by computer software...

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How do I decide between a hosted solution and buying my own phone system?

Both hosted and modern IP-PBX phone systems provide similar communication services. The nature of your business tends to influence which model is best for you...

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Does SIP trunking offer the same voice quality and reliability as ISDN?

Yes, SIP already has identical digital voice quality as ISDN, which should give you complete confidence in using the technology...

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What kind of businesses benefit from SIP trunk solutions?

Broadly, SIP trunks will appeal to any business looking to reduce communication costs and benefit from a host of new communication services...

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What are the main advantages of SIP trunks?

SIP provides a modern alternative to ISDN and can be used to access the internet, data services and hosted applications, as well as voice...

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Calls and lines top questions

How will my new service be delivered?

A dedicated customer services agent within our UK based team will manage your move and handle any enquiries you may have, quickly and efficiently.

How will you establish my telecoms needs?

We will appoint a dedicated account manager who will audit your business telecoms and recommend the services which best match your needs and budget.

What about reliability?

Reliability is a key priority and is achieved by delivering your service from our 21st century network, which is supported in the local network by Openreach. We are the second largest Openreach reseller in the UK.

Will my new service continue to work in the same way?

Yes, your new service will have the same look and feel as your existing one, for a smooth, seamless transition.

How much will I save by moving my calls to TalkTalk Business?

We estimate that by moving from your current provider to us, you will save 10-15% on the cost of your business calls and lines.

Charges and line rental

Can TalkTalk Business be used for business fax lines too?

Yes - these are treated as any other business line.

How will I know if my call prices change?

We are continuously monitoring all of our call plans to ensure our customers are on the most competitive rates...

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What are the definitions of local and national calls?

We use the same definitions as BT for local and national calls...

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How can we offer such low call charges and line rental?

We can offer lower call charges than other telecoms suppliers as we are able to carry the call on our own network, and therefore pass on more savings than BT normally would.