Yes, any landline, mobile device or direct dial number can be twinned with up to a maximum of eight numbers.
Yes, mobility extension can reduce costs considerably...
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Yes...
Having your extension as the focal point for all your voice communication needs means that you can always be reached, avoid missing calls, and gain productivity by spending less time playing telephone tag and chasing down voicemail messages...
We can maintain over 95% of UK based system types.
Yes, and all on one bill!
We have over 180 engineering and technical support staff nationwide.
Yes, our maintenance service can offer up to 30% savings compared to your current maintenance contract...
We have three support levels that follow industry standards...
Our contact centre solutions integrate with your CRM to provide you with efficient customer interactions, regardless of the contact method used - voice, email, chat, web or fax.
Yes, we can provide applications and software for all sizes of business, from very simple call logging devices through to fully converged, bespoke contact centre solutions...
Absolutely! Carefully designed telephone applications and software can provide a great return on investment (ROI) for businesses of all sizes, with a typical payback in a matter of months.
Yes, our range of recorders can be configured to integrate with any telephone system you may have.
Yes, we have solutions that can work on both extension side and trunk side.
Yes, we can provide call recorder solutions that record specific extensions, whether they are IP or digital handsets.
This is easily done with the search function...
Yes, our call recorders even have a separate archiving function...
Yes. All of our recording solutions can email recorded telephone calls as regular attachments.
No, all of our training staff are employed by TalkTalk Business and work closely with our professional services team to ensure all our training material is technically up to date.
Our training ranges from handset training, reception console training, contact centre software training and system maintenance training
Yes, we can provide training in all aspects of your new telephone system, whether you require training for your IT teams or general users of the system.
Yes, our professional services and support team can provide training to you at a user or administration level, or even provide a consultative service to address shortfalls in knowledge around the business.
We can provide onsite training or arrange to train users at any of our UK offices.
The size of the sessions depends on the type of training...
The latest phones and telephone systems connect to the Local Area Network (LAN) and, using standard Ethernet protocols, create a virtual connection between themselves...
Not necessarily, if your current computer network does not support power over Ethernet we can easily install an independent power source.
Yes, VoIP or proprietary IP handsets require QoS to ensure that voice packets are received in a timely manner. This ensures your telephone calls whether internal or external are clear and always excellent quality.
If at least 2 sites use the same type of telephone system you have the option of automated failover. Some IP phones can be configured to establish a virtual connection to a prioritised list of systems giving automatic failover.
Yes, most of the products we supply for our customers do not require proprietary connections to a specific manufacturer or system.
No, unfortunately conference stations are typically analogue devices so will need to utilise a connection such as a cordless handset, fax or modem.