It's never been a better time to be a partner

The partner channel is an incredibly important to our business and therefore have developed one of the best account management infrastructures in the industry. You will benefit from access to a wide range of portals and reporting tools, a large portfolio of margin-rich product propositions and promotions - all designed with you in mind to improve your bottom line and grow your business.

Choice

Whether you are looking for a pure wholesaler relationship taking core network connectivity from us, a reseller relationship taking managed services at wholesale prices, or are a dealer interested in end user solutions with upfront and ongoing commission packages, we have a partnership to suit your needs.

Unbeatable Support

From expert advice on how best to package and sell our propositions through to pre-sales consultancy and project managed technical delivery, you’ll get the very best support from us.

Enjoy award wining customer service

We’ve been awarded the Cisco Customer Service Excellence Award 2009 and were voted Network Operator of the Year 2009 by the channel.

Peace of mind

All our partner support is UK based, knowledgeable and fast to act so your customers will get a service that reflects your standards.

Systems & billing

We’ll provide you with access to a wide range of portals to help you manage, track and report on your business.  We can deliver your billing records to a secure FTP site (including daily CDRs) or we can bill the customer for you and provide online access to customer bills.  

We are a leading player in the development and delivery of next generation IP based converged voice and data services.

Our flexible propositions mean that you can increase margin depending on whatever your business model or expertise. Our acquisition of Tiscali UK widened our portfolio further, with a range of Wholesale services including L2TP (SMPF or MPF), DSL IPVPN, Leased Lines and Ethernet connectivity.

Differentiation

We’re committed to continually investing in our Next Generation Network to ensure we give our partners a competitive edge with innovative, high-margin solutions.

Confidence

We’ll help you deliver competitive and cost effective solutions that your customers actually want.

Flexible

With bespoke pricing and flexible tariffs, we’ll make sure our rates fit your business.

Growth

We offer a great range of partner incentives and revenue opportunities to help you drive your business forward.

Our team consists of over 800 professionals, all based in the UK, with an award-winning passion for serving our partners. By demostrating our strong commitment to the channel, resilience and reliability of service and great partner relations, our success has been recognised by a number of channel awards including Network Operator of the Year 2009 and the Cisco Customer Service Excellence Award in 2007 and 2009.

As soon as you join TalkTalk Business you will benefit from a wealth of support, tools and online portals to get you up and running in no time. This includes:

Account Management, Training and Communication

Three tier account management. This includes project and account management, technical specialist managers and a dedicated service relationship manager. All three will work with you to ensure the success of your business - from technical delivery to advice on how best to package and position our propositions.

Accredited workshop training.We offer relevant, practical training workshops prior to you going live so that your staff are skilled to answer queries and make that all important sale.

Communication support. You will receive regular communication updates, such as future product roll outs and escalation paths.

Marketing Support. Our Partnerzone and online campaign centre will help you target the right customers with the right sales messages at the right time.

Systems and Access

Secure access to our online automated provisioning portals.

Direct access to Business Frame Database (BFD). We also offer you the choice to provision, report and check for LLU availability.

Testing & warranty. We will give you the peace of mind through rigorous testing before go-live.

On site support for go-live. We will support you on the day with a dedicated go-live team.

Ongoing support

Throughout your relationship with us you will also be supported by:

Provisioning team. They will help you manage your customer’s expectations and provide advice on provisioning rejections, delays and, as necessary, OpenReach escalation.

Service Relationship Managers. They will provide day to day operational support with your own dedicated Service Relationship Manager.

In-life support team. They’ll support you to fix network wide faults before your customer knows about it.

Jeopardy team. They are constantly on the look out to identify and resolve watchdog complaints and anything that might affect your business.

Reseller support. There to provide help for any voice faults and issues.

Technical support. Here to answer your queries on network related faults, mail/server support, and, as necessary, Openreach escalation.

Incident management. They monitor the network 24/7 for peace of mind.

Billing support. They provide daily, full-rated call data records (CDRs).

A big player:

We’re part of the TalkTalk Group, the UK’s 3rd largest communications network operator.

A serious player:

We’ve been supporting channel partners for over 15 years.

A leading player:

We were the first to rollout a nationwide Next Generation Network (NGN), we’ve been first to market with many network based call handling applications and we continue to lead the way with innovative developments and new data connectivity solutions.

Dont just take our word for it... 

Richard Hardyman, Operations Manager, Entegraty

Being an TalkTalk Business channel partner has enabled us to increase revenue and grow our business. TalkTalk Business’s offering and portfolio is second to none. Being a channel partner, means that we are in a position to be able to offer our clients the best of everything. The channel business team and technical support centre are invaluable and demonstrate TalkTalk Business’s commitment to supporting its channel partners. We know that we can always rely on them to do their best for us. TalkTalk Business’s people are definitely one of its major strengths.

Suzanne Chappell, Managing Director, TMS

We are extremely pleased to be partnering with TalkTalk Business. The support, assistance and attitude of the company cannot be applauded enough.

Mark Ellis, Managing Director, Sigma Voice Solutions

With TalkTalk Business’s technical consultancy support, we provide bespoke inbound call handling solutions to our customers to fit their requirements. This has enabled us to provide a service that our competitors can’t.

Richard Seddon, Sales Director, TML Europe

With their own Next Generation Network, TalkTalk Business has moved ahead of their competitors to fully unbundle a large number of local exchanges to cover 80% of the UK. They have quickly and completely transformed their network capabilities to the channel.