Hosted Call Recording with more revenue streams

Upgrade your customers to a highly-secure call recording solution with the option of compliance with the Payment Card Industry Data Security Standard (PCI DSS), with no cost, effort or disruption to businesses. Hosted Call Recording is operated on a pay as you go, Opex basis and requires no capital investment or maintenance. It gives your customers an easy way to record, store or play back all inbound and outbound calls. This fully managed, solution has innovative features to protect card details and sensitive data when self-serve payment systems are in use. A version of Hosted Call Recording is available without PCI technology for customers that don’t take card details over the phone.

Hosted Call Recording is a hosted solution so there’s no capital expenditure or need to hold CPE stock, which improves your cash flow. You benefit from three revenue streams with a recurring monthly service charge, pence-per-minute uplift on call charges and recording storage charges. This hosted solution helps you to retain customers by giving them an attractive way to upgrade from their legacy system. Easy up-sell and cross-sell opportunities are provided with Unified Communications and non-geographic numbers.

Data security is critical to your customers’ day-to-day operations and reputation, so the security that comes with our robust, Next-Generation Network will give them peace of mind. As you’d expect from TalkTalk Business, we’re always on hand to help you formulate and market your Hosted Call Recording offering, with technical support available 24/7.

To find out more please contact your Account Manager, or call 0800 954 0764 

Key Features

Hosted Call Recording SchematicHosted Call Recording is ideal for customers that make contact over the phone, provide advice or require call recording for training and quality control purposes. It’s also perfect for those businesses that have to comply with PCI DSS regulations to avoid significant fines.

  • Gives your customers an easy way to record, store or play back all inbound and outbound calls, while you profit from three revenue streams
  • Innovative features protect card details and sensitive data when self-serve payment systems are in use
  • Hosted solutions eliminate capital expenditure and the need to hold CPE stock
  • Easy to up-sell to customers with non-geographic numbers and cross-sell to customers with our Hosted Unified Communications solution
  • Robust Next-Generation Network ensures customers’ data remains secure
  • Technical support available 24/7
  • An attractive way to upgrade customers from legacy systems
The Operations View

As Operations Director, you demand service excellence from a reliable partner who will adhere to stringent SLAs. Before taking on a new product, you need a full understanding of the infrastructure and technical implications for your own systems, so you need access to a support network of experts to feel confident in the delivery. You want a single online portal where you can log in, make provision requests and be safe in the knowledge that your partner will act on this information. You need to provide your customers with high levels of support and you require the absolute best value.

Hosted Call Recording gives your customers a cost-effective and easy way to record, store or play back all inbound and outbound calls, enabling them to continually refine their processes.

The Finance View

You’re the Commercial Director of a company that focuses on mid-level corporations. You’re looking to build a relationship with a reliable partner that actively wants to work with your business and is continually looking for ways to help you develop. Business continuity is of utmost importance to you, so a smooth integration of a new system is critical.

You need a best-value way to optimise operations and improve staff productivity. Hosted Call Recording gives your customers the capability to monitor employees’ interactions with their customers to directly improve operational efficiency.

The IT View

You are the Technical Director of a reseller business, involved in both decision-making and operations. The size of your business affords you greater maneuverability than your larger competitors, meaning you can offer a better level of service to your customers. Hosted Call Recording enables you to build on this advantage by monitoring calls and refining procedures.

With cloud services and hosted solutions becoming more and more important in the day-to-day running of a business, you need confidence in the whole package of products your partner offers and support from a team of experts to give you the information you need.

Further Reading

Hosted Call Recording Presentation

Hosted Call Recording Presentation

View our presentation for a simple breakdown of the features and benefits of Hosted Call Recording.

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Hosted Call Recording Datasheet

Hosted Call Recording Datasheet

Get the facts on Hosted Call Recording with our short but comprehensive datasheet.

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