Upgrade your customers to a highly-secure call recording solution with the option of compliance with the Payment Card Industry Data Security Standard (PCI DSS), with no cost, effort or disruption to businesses. Hosted Call Recording is operated on a pay as you go, Opex basis and requires no capital investment or maintenance. It gives your customers an easy way to record, store or play back all inbound and outbound calls. This fully managed, solution has innovative features to protect card details and sensitive data when self-serve payment systems are in use. A version of Hosted Call Recording is available without PCI technology for customers that don’t take card details over the phone.
Hosted Call Recording is a hosted solution so there’s no capital expenditure or need to hold CPE stock, which improves your cash flow. You benefit from three revenue streams with a recurring monthly service charge, pence-per-minute uplift on call charges and recording storage charges. This hosted solution helps you to retain customers by giving them an attractive way to upgrade from their legacy system. Easy up-sell and cross-sell opportunities are provided with Unified Communications and non-geographic numbers.
Data security is critical to your customers’ day-to-day operations and reputation, so the security that comes with our robust, Next-Generation Network will give them peace of mind. As you’d expect from TalkTalk Business, we’re always on hand to help you formulate and market your Hosted Call Recording offering, with technical support available 24/7.