Applications & software

Integrate your telephones and systems for improved business processes.

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Applications & software

 

Computer telephony has brought voice and data together, leading to a whole generation of custom and mainstream applications, such as intelligent database queries to match callers with database records, advanced call routing, and the introduction of Unified Messaging.

Ideal if…

  • You need your employees to work as a team, regardless of their physical location.
  • You need the technical ability to access the right people at the right time for faster, more accurate decision making.

 

 

Control: make powerful decisions; by knowing whether you have enough lines coming into your business to service your customers, where calls are going to, and who is making the most calls.

Personal touch: one number can follow key personnel wherever they go, and wherever they are located, to help create strong customer relations.

Flexible: remote and home working ensures customers can always reach you, without the expense of keeping the office open.

Hassle free: we’ll look at every detail of your business phone system design, installation and commissioning, leaving you to get on with your business.

Technical support: with manufacturer trained engineers and an expert technical team on hand to answer your questions.

Finance: choose from range of purchasing options to meet your business needs.

Also recommended

Systems maintenance

Keep your telephone systems running efficiently 24/7 with regular maintenance.

 

Business phone numbers

Create a memorable business number, local, regional or national presence.

 

Call routing

Manage your inbound calls and services with instant access to accurate statistics.

 

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Top questions

How will a contact centre solution benefit my business?

Our contact centre solutions integrate with your CRM to provide you with efficient customer interactions, regardless of the contact method used - voice, email, chat, web or fax.

Can you provide all sizes of business with feature rich applications and contact centre software?

Yes, we can provide applications and software for all sizes of business, from very simple call logging devices through to fully converged, bespoke contact centre solutions...

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Can the implementation of software and applications save me money?

Absolutely! Carefully designed telephone applications and software can provide a great return on investment (ROI) for businesses of all sizes, with a typical payback in a matter of months.

Testimonial

TalkTalk Business was the only company that came to us with a solution that was easy to understand and could do the job.

Sue Wright, Practice Manager, BathLodge Practice