Telephone systems

Our range of systems is chosen from market leading manufacturers who can cater for organisations of all sizes. Using the latest technology and with a wide range of added features, we will create a solution to fit your business.

Ideal if...

• You are moving offices.
• You have outgrown your current telephone system.
• You need to upgrade your system to meet changing business needs.

Systems partners include:

• Avaya
• Mitel

See our "Business scenarios" for example applications

Wide range: telephone systems from market leading manufacturers that cater for organisations of all sizes.

Tailor made: using the latest technology and an array of added features we can design a telephone solution to fit your business.

Save money: run your PCs and phones from one network. Choose from a range of purchasing options to meet your business needs.

Efficient: increase your calling effectiveness and route incoming calls to the right place.

Scalable: configure your own telephone system according to the demands of your business. This is particularly useful to manage changes in staff patterns.

Flexible: many telephone systems can support conference calling, branch office receptions and contact centre solutions.

Hassle free: we’ll look after every detail of the design, installation and commissioning.

Training: your team will quickly learn how to make full use of your new telephone system’s features.

Support: full technical support service, via our manufacturer trained engineers.

Here are some typical challenges facing a growing business:

Customer needs 1
A customer was relocating to a greenfield site and wanted to install an IP communications system. They wanted to facilitate business continuity by having a secure resilient infrastructure. The business also required hot desking and home working solutions to increase flexibility. Ongoing support for their telecommunications and centralised IT maintenance was important for them.

Solution

• Mitel 3300 IP Communications Platform (ICP)
• Mitel Enterprise Manager
• Mitel Teleworker Solution

Results

• Resilient converged network.
• Separate business continuity site with hot desking facility.
• Centralized IT management.
• Mobile working enabled.

Customer needs 2

A customer wanted to route their incoming calls by postcode, to teams dealing with specific geographical areas. They also required the ability to monitor and report on all call centre activity, and make large numbers of outbound calls efficiently in order to generate more appointments. The customer also hoped to reduce inter-site call costs and better facilitate employees’ needs.

Solution

• Inter-Tel Communications Platform
• Callview Navigator Call Routing
• Callview Wizard Reporting
• Predictive Dialler
• Multi-site VoIP technology
• VoIP for flexible and home workers

Results

• A ten-fold increase in sales appointments.
• Inter-site costs effectively reduced to zero.
• Flexible and home working now available for employees.

Customer needs 3

A customer required a single voice network across their developing site with multiple locations. They wanted to improve customer and staff service using enhanced contact centre features and have a flexible system that would grow with their business.

Solution

• Mitel 3300 Integrated Communications Platform (ICP)
• Mitel SX-2000
• Mitel 5220 and 5240 IP Phones
• Mitel Contact Center Solution (6100)
• Mitel OPS Manager
• Mitel Management Access Point (MAP)

Results

• Robust network offering staff and tenants a reliable communications infrastructure.
• Enhanced IP telephony with sophisticated phone features.
• Flexible network to suit the dynamic nature of the business.
• Improved contact centre call handling.