Flexible call handling

Find out about our call handling solutions for call centres with 5-100 agents.

Product enquiry       Call: 0800 231 5951

Call handling

The way in which your calls are handled is crucial in providing the right image and experience of your business, and driving operational and business efficiency.

Videos:

Introduction
Call Handling

 

Solutions
on our Network

 

Portals
Contact Manager

 

Portals
The Portal

Overview

Looking to update your existing set-up? Simply frustrated by constantly having to 'just manage' by adding on expensive bits to cope? Worried about how poorly calls reflect on your business?

With over 15 years expereince in providing superior call handling solutions to businesses large and small, our services are designed to fit around your business, no-one else's. Whether you're looking for web based call recording, reliable routing to improve the caller experience or simply need a better understanding of call behaviour to optimise resource and manage peak times efficiently, we can help.

Why not take a memorable non-geographic number to create a national presence, automate your call handling using next generation technologies or access low cost conferencing services to slash business travel costs.

  • Control

By understanding your calls using a choice of intuitive reporting tools, you'll be able to manage your staffing levels better whilst protecting your business.

  • Work smart

Look forward to a new way of working where calls come through to the right person, first time and never loose a call again. This is superior call handling at it's best.

  • One stop shop

With a range of intuitive features and portals driven using futureproof technologies, specialist training, and ongoing support when you need it, we've got it all covered.

Enquire now      or      Call: 0800 231 5951

Case study

West Bromwich BS

Streamline and improve
customer care as part of
a new contact centre.

Case study

Britannia Hotels

Benefits of a Network
based IVR.

Transfer your telecoms to TalkTalk Business

Whether you’re looking to upgrade you existing set-up or take one for the first time, making the decision to change the way your call handling strategy works can be daunting...

Life with TalkTalk Business

Once you’ve made the move we don’t just leave you to it. You have a team of specialists at your fingertips; Help Desk, dedicated Account Manager and the Service Delivery Team who are on hand to answer any questions...

Best for small business