Call recording

If you are making contact with your customers over the phone, a call recording on which you can rely is invaluable whether it is to help keep you compliant or simply for training and quality control purposes.

Ideal if…

• You want instant access to call recordings direct from your web browser.
• You work across multiple sites and/or have home workers.
• You need to handle thousands of simultaneously recorded calls.
• You need to meet stringent compliance and quality control standards. For example, those of the Financial Services Authority (FSA).

Storage: recordings are stored within our network, so there’s no need for huge data storage facilities. You can keep recordings for a pre-defined period of time or indefinitely.

Access: retrieve recordings online. Playback on your PC, download for archiving, and send as email attachments.

Security: recorded data is automatically backed up within our network and held at multiple locations.

Save money: no capital outlay for expensive hardware. No upgrade or maintenance costs. No fees for retrieving calls.

Scalable: from 1 to 100,000 lines across multiple sites, at no additional cost.

Simple: fast implementation and an intuitive, easy to use interface.