We have worked with thousands of organisations for the long term and are at the forefront of developing innovative technologies off our Next Generation Network to help them not just survive but prosper, even in the most difficult economic times.
A team you can rely on
You’ll be allocated a dedicated account manager who is your day-to-day point of contact and understands the needs of your business, whether that is for small service resolution or discussion around your wider future-proof vision. You will also have a service assistance team, technical and engineering support (with a three tier structure to make sure that no question goes unanswered) and in some cases, a service delivery team who are specialists in supporting our larger contracts. All our teams are UK-based and dedicated business experts.
A network you can trust
Almost every provider will talk about their network but ours is built with 2 priorities at its heart; reliability and capacity. Yes it’s future-proof, yes it’s now the UK’s most connected IP Network and yes it welcomes new technology rather than dreading it like the legacy networks but what really makes it special is its scale, the quality it delivers and its resilience.
Because it’s so large and manages millions of users, the amount of data our network deals with is absolutely enormous: 150Gb of general IP traffic every single second and 1.5 billion minutes of VoIP traffic each month, proving just how robust it is. That amount of traffic would cause other networks with their century-old technology to struggle, but we have capacity to spare and the ability to handle even more.
So, it’s massive but what about quality? There’s nothing more annoying when making an important call than terrible quality. It’s frustrating, it makes your organisation seem cheap and you could miss crucial details which could make or break a deal. With TalkTalk Business, that won’t happen. Our systems are Quality of Service (QoS) enabled, which means that the packets of information that your voice data is broken into are delivered in a timely manner. The result of this is your business telephone calls – internal or external – are delivered in crystal clear quality. QoS doesn’t just benefit calls, but also any business broadband you get from us. With TalkTalk Business, your bandwidth is assured to guarantee that your data is given priority over residential traffic.
Should the worst happen
All our customers get resilient care as standard but what does it really mean to your business. Well, all our systems are built on our resilient core where many of your services will live, which has multiple devices across many geographic locations, all with their own back-up power supply, so should the worst happen to one, you’re still completely covered by the others. We’ve gone far and beyond the standard because we understand that resilience is your number one priority so it should be ours too.
What does this all mean? With TalkTalk Business, you’re in safe hands.