Once you’ve made the move over to TalkTalk Business, we don’t just leave you to it. You have a team of specialists at your fingertips; a dedicated Account Manager, technical engineers and a telephone help desk.
After the new system has been operational for 2-3 weeks , if we haven’t heard from you, we will get in contact to arrange a free re-programme. This is a chance to discuss any changes you may need with the project manager and our engineers; this may be changing the messages, tweaking the menus, altering the timings, etc.
Even though all our systems include maintenance cover (unlimited support and direct replacement parts excluding handsets), many customers opt to upgrade depending on their needs and we have a range of flexible packages to choose from.
For those customers who want peace of mind but need to be on a flexible plan, we offer our unique PIN code service which for a small annual fee gives customers around the clock cover which they only pay for as they need it. So, should something go wrong out of hours and you only have standard maintenance 9-5 Monday to Friday, you can call us and in effect pay for what you need at that time so should nothing ever go wrong, you’ll never pay a penny! Of course, you can still upgrade your hours of coverage to have these costs included in your monthly maintenance charge.
You’ll already know how flexible our payment plans are as we understand how quickly things can change; choose from cap-ex, lease or monthly plans.
Because the services we deliver are next generation, it means we can be a little more clever with our support too; for instance, typically our remote maintenance fix allows us to find and resolve over 80% of faults without even visiting site. Simple.