Small telephone systems

Using IP technology Mitel 5000 enables organisations to blend their voice system into their data network, creating a cost-effective, efficient communications environment.  Mitel 5000 offers a hybrid communications platform, which allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.

The Mitel 5000 supports a wide breadth of advanced software applications; it can be completely configured to support your business today but is flexible enough to grow when your business does.

Ideal if:

• You’re a small business looking for a flexible telephone system
• You want to integrate your voice and data over the same network
• You want to increase business efficiencies

• Great future expandability – Mitel 5000 can be linked to up to 63 other sites and thousands of extensions if required, ideal if your business is set to grow
• Total flexibility for the future - technology is changing rapidly, but Mitel has a history of moving their products with technology using phased upgrades rather than massive technical leaps. An investment in Mitel is a good long-term strategy
• Integrated IP connectivity (VoIP) - office telephony is gradually merging with computing and over time every telephone manufacturer will change to switching voice calls using IP (internet protocol computer network signalling). Mitel is already there with the option of IP handsets for home workers, remote offices and across your LAN.
• Reliability - a telephone system is business critical and Mitel equipment uses proven switching technology to give legendary reliability
• Computer connectivity – Mitel 5000 will connect to your computer network to allow your staff to work effectively from their computer screens. Incoming calls can open up your customer database
• Voice messaging – Mitel 5000 has an inbuilt messaging application and is very simple to administer due to its common, intuitive directory structure
• Contact centre operation – should you ever need it, Mitel 5000 can be configured to give you full contact centre functionality

Here are some typical challenges facing a growing business:

Customer needs 1
A customer was relocating to a greenfield site and wanted to install an IP communications system. They wanted to facilitate business continuity by having a secure resilient infrastructure. The business also required hot desking and home working solutions to increase flexibility. Ongoing support for their telecommunications and centralised IT maintenance was important for them.

Solution

• Mitel 3300 IP Communications Platform (ICP)
• Mitel Enterprise Manager
• Mitel Teleworker Solution

Results

• Resilient converged network.
• Separate business continuity site with hot desking facility.
• Centralized IT management.
• Mobile working enabled.

Customer needs 2

A customer wanted to route their incoming calls by postcode, to teams dealing with specific geographical areas. They also required the ability to monitor and report on all call centre activity, and make large numbers of outbound calls efficiently in order to generate more appointments. The customer also hoped to reduce inter-site call costs and better facilitate employees’ needs.

Solution

• Inter-Tel Communications Platform
• Callview Navigator Call Routing
• Callview Wizard Reporting
• Predictive Dialler
• Multi-site VoIP technology
• VoIP for flexible and home workers

Results

• A ten-fold increase in sales appointments.
• Inter-site costs effectively reduced to zero.
• Flexible and home working now available for employees.

Customer needs 3

A customer required a single voice network across their developing site with multiple locations. They wanted to improve customer and staff service using enhanced contact centre features and have a flexible system that would grow with their business.

Solution

• Mitel 3300 Integrated Communications Platform (ICP)
• Mitel SX-2000
• Mitel 5220 and 5240 IP Phones
• Mitel Contact Center Solution (6100)
• Mitel OPS Manager
• Mitel Management Access Point (MAP)

Results

• Robust network offering staff and tenants a reliable communications infrastructure.
• Enhanced IP telephony with sophisticated phone features.
• Flexible network to suit the dynamic nature of the business.
• Improved contact centre call handling.