A flexible, affordable and secure contact centre solution

Hosted Contact Centre Case StudyHosted Contact Centre is a state-of-the-art solution that offers fantastic value for money. It provides all the features you’d expect from a call centre solution while removing the need for in-house technical skills. Our comprehensive reporting suite makes managing calls simple, while skills-based routing and a range of queuing options give you increased control over the caller experience, improving business operations and the overall experience of your customers. Call recording also helps to ensure you business is FSA compliant.

Another huge advantage of this hosted solution is the elimination of customer-premises equipment (CPE) - freeing up space on your premises and eliminating any power or maintenance issues. Simple per-agent pricing makes it easy to budget and because Hosted Contact Centre enables you to accommodate employees who work in remote locations, you can maintain a tighter control on staffing costs.

Hosted Contact Centre supports secure access from any location, so you can effortlessly manage multiple sites or scale up quickly to meet seasonal demand anytime, anywhere. This fully-managed service is operated with in our all-IP Next Generation Network - the biggest of its kind in the UK - and provides a secure, hosted service with a resilient network, built-in firewalls and extra security for complete peace of mind.

Find out about Hosted Contact Centre, call 0800 840 6778 

Key Features

Hosted Contact Centre SchematicHosted Contact Centre gives businesses the ability to deliver a smooth, simple caller experience, and allows you to integrate and manage calls and agents across multiple sites, including remote and home workers. It’s ideal for call centres of all sizes and businesses in rapid growth or with changing infrastructures.

  • An end-to-end, state-of-the-art solution that offers fantastic value for money
  • No need for in-house technical skills
  • Comprehensive reporting suite makes managing calls simple
  • Skills-based routing and a range of queuing options provide increased control over the caller experience, improving business operations and customer service
  • Hosted Contact Centre supports secure access from any location, so you can effortlessly manage multiple sites or scale up quickly to meet seasonal demand
  • Helps to ensure your business stays FSA compliant
  • Simple, per-agent pricing makes it easy to budget

Discover more about Hosted Contact Centre

Hosted Contact Centre Presentation

Hosted Contact Centre Presentation

View our presentation for a simple breakdown of the features and benefits of Hosted Contact Centre. 

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 Hosted Contact Centre Datasheet

Hosted Contact Centre Datasheet

Get the facts on Hosted Contact Centre with our short but comprehensive datasheet.

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