We were in the fortunate position of our business growing over the past few years – great news I know but we started to struggle with spiralling costs and increased voice traffic and data management inefficiencies. Information was passed around from store to store rather than being driven centrally, connecting multiple often remote field teams was problematic and access to information around the clock was unreliable giving us real headache on late night opening! We suspected that teams were duplicating work and trying to manage with what was an outdated WAN set-up but we just didn’t know where to start.

The Solution

By consolidating our services with one supplier, we not only gained cost efficiencies but now benefit from a far simplified management process. That’s not the only thing we’ve converged – thanks to a new IPVPN, voice, data and video can be shared across sites and our remote field workers can now access information 24/7 more efficiently, driven from one central network, rather than a variety of separate connection. We also have Ethernet access which delivers a reliable, high capacity connection over which we also carry voice calls at a dramatically reduced rate as well as being able to access the internet with guaranteed upload and download rates (crucial when taking credit card payments in-store). Opal has taken the worry of network management away which allows us to focus more on running the business and securing our future. Regular reviews mean we are always getting the best out of our service too.