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Retail

Many retailers have different providers for their basic telecoms (for instance calls and lines), networking architecture and mobile reach.

Retail

Many retailers have different providers for their basic telecoms (for instance calls and lines), networking architecture and mobile reach. Years ago this was driven by a lack of providers to offer convergence of all these services but today, this is very different with the introduction of Next Generation Networks.

The Challenge

Although many providers talk about their NGN, often they are ‘pigging backing’ on the few providers in the industry who have committed the vast investment to build and develop their own. The reason for this is genuine NGN’s are super-efficient which means they can manage multiple services seamlessly and even better, pass on cost savings that such a ‘bringing together’ creates. Plus, because it’s built with technology at it’s heart, it uptakes new technologies as they emerge.

Larger retailers should consider moving to a provider who can manage their needs in one place, over one future-proof network – this will help bring multi-sites together and allow a far more effective communication path between the different operations. A call handling solution could transform the way you manage inbound calls, improving customer experience and call answering/transfer times dramatically.

What’s more, by allowing everyone to access information from one centralised, protected, always-on source, your business will soon work more harmoniously and efficiently, driving down operational cost and allowing you to grow your business in even the harshest economic times.

The Solution

By consolidating our services with one supplier, we not only gained cost efficiencies but now benefit from a far simplified management process. That’s not the only thing we’ve converged – thanks to a new IPVPN, voice, data and video can be shared across sites and our remote field workers can now access information 24/7 more efficiently, driven from one central network, rather than a variety of separate connection. We also have Ethernet access which delivers a reliable, high capacity connection over which we also carry voice calls at a dramatically reduced rate as well as being able to access the internet with guaranteed upload and download rates (crucial when taking credit card payments in-store). Opal has taken the worry of network management away which allows us to focus more on running the business and securing our future. Regular reviews mean we are always getting the best out of our service too.

Still need more information?

Talk to one of our UK based advisors on:

0800 840 6778