We are proven in the Public Sector industry and already working with some of the big names, due in part to our resilient testing and support. Indeed, of the thousands of call handling solutions we have delivered over the last 16 years, we have a 99.5% go-live success rate and often only a few minutes downtime. Our team will work closely with you to make the switchover as painless as possible.
The Public Sector team at TalkTalk Business understand the unique challenges that organisations face, especially in today’s harsh economic. Our years of experience has equipped us to support you face key challenges such as cost, capability, delivery and billing, implementation and account management to deliver true “Best Value” where you need it.
By driving your call handling strategy forward, you can take control of how you communicate with all your stakeholders efficiently and positively. Our systems encourage self-service through a range of intuitive, easy to use tools such as IVR’s to make sure your customers and staff achieve call objectives in the most ‘light touch’ way to maximise team efficiencies. By streamlining your inbound traffic, high performance teams will be freed up to concentrate on other organisational goals.
Contact Manager also gives you ultimate visibility of your performance in real-time. This enables your organisation to plan better for differing call levels and staff appropriately to match demand. The call experience is far better and staff receive less complaints, in turn improving job satisfaction.
We continue to be successful in delivering a range of next generation voice services into PS and many organisations are moving to SIP based services from us, such as Voice over Ethernet, where we can deliver an end-to-end managed solution (all the way from our network, right up to your premises). Voice over Ethernet provides outstanding service availability, scalability, compatibility and the option to add other next generation technologies over our future-proofed network, ideal for PS organisations forced to reduce spend whilst gaining operational efficiencies and looking to replace expensive and inflexible ISDN. Our Voice over Ethernet delivers significant cost savings on calls without any reduction in voice call quality.