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Our small regional network of surgeries was struggling. We had over 3000 patients to service across 6 local surgeries.
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Students are generally the first to adopt new technology and were constantly demanding new dynamic ways of working.
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We are a not-for-profit (NFP) organisation who had a day-to-day requirement to manage calls through our central contact centre with the ability to host a 24/7 donation and support line should a crisis situation arise.