Cookie policy

Cookie policy

Use of Cookies on our site

What are Cookies?

Cookies are harmless small text files that are stored on your computer or mobile device when you visit some websites. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

Cookies don't store personally identifiable information such as your name, address or payment details, but gather encrypted information that can help us improve your experience of using the website. For example, they help us to identify and resolve errors, or to determine relevant related products and content to show you when you're browsing.

If you would like more information on cookies visit www.allaboutcookies.org (please note that we're not responsible for the content of external websites).

Why use Cookies?

We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.

To make full use of our website, including ordering any of our products and services online, you will need to have cookies enabled, as we can only provide you with certain features of our website by using them.

If you don't wish to enable cookies, you will still be able to browse our website and use it to find out about our product and services. Most web browsers have cookies enabled; however, if you'd prefer to restrict, block or delete cookies you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

There are many different uses for cookies, but they fall into four main categories:

Cookies used by TalkTalk Business

Strictly Necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas, shopping baskets or e- billing.

Performance

These cookies collect information about how you use a website, for instance which pages you go to most often, and those pages where you experience error message. These cookies don’t collect information about you – all the information collected is anonymous and is only used to improve how our website works.

Functionality

These cookies are used to provide services or to remember settings that you saved to improve your visit to our website. The information on these cookies collect may be anonymised and cannot track your browsing activity on another website.

Targeting

These cookies will usually be third party cookies who will use your browsing information to target relevant adverts to you and to cap the number of times that you see the same advert.

1st party Cookies

 Category

 Cookie Name

 Domain

 Comments

  Strictly Necessary

 ASPXROLES

 talktalkbusiness.co.uk

 Stores the users roles in a cookie.

  Strictly Necessary

 EPiServerLogin

 talktalkbusiness.co.uk

 Forms authentication cookie.

  Performance

 ASP.NET_SessionId

 talktalkbusiness.co.uk

 Holds the users current session, cookie is removed on exit of the site.

  Performance

 ASPSESSIONIDSARATTAD

 talktalkbusiness.co.uk

 Holds the users current session, cookie is removed on exit of the site.

 Strictly Necessary

 FormCookie

 talktalkbusiness.co.uk

 Remembers information on a form.

  Functionality

 __atuvc

 talktalkbusiness.co.uk

 Allows social sharing of webpages.

  Performance

 __utma

 talktalkbusiness.co.uk

 Used to track anonymous visitor data.  Used monitor site usage trends and improve the user experience.

  Performance

 __utmb

 talktalkbusiness.co.uk

 Google Analytics – used in conjunction with __utmc to identify start of visit (if either cookie not set visit starts).

  Performance

 __utmc

 talktalkbusiness.co.uk

 Google Analytics – used in conjunction with __utmb to identify start of visit (if either cookie not set visit starts).

  Performance

 __utmz

 talktalkbusiness.co.uk

 Google Analytics – used to identify how user came to the site, e.g. From a search term.

  Performance

 __utmv

 talktalkbusiness.co.uk

 Google Analytics – used to track and report on Custom variables.

  Performance

 __utmx

 talktalkbusiness.co.uk

 Google Analytics – used with Google Website Optimiser (GWO).

 

3rd party Cookies

Third-party cookies are owned and created by an independent company, usually a company providing a service to the owners of the website. We do have relationships with third parties who may also set cookies during your visit to our website to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

If you'd like to opt out, please go to the Network Advertising Initiative website (please note that we're not responsible for the content of external websites).

 Category

 Cookie Name

 Domain

 Comments

  Targetting

 JSESSIONID

 dp2.specificclick.net

 Advertising network

  Performance

 id

 .doubleclick.net

 Tracking

  Targetting

 AA002

 .atdmt.com

 Advertising network

  Targetting

 MUID

 .atdmt.com

 Advertising network

  Targetting

 ug

 .adviva.net

 Advertising network

  Functionality

 uid

 .addthis.com

 Sharing Network

  Functionality

 uvc

 .addthis.com

 Sharing Network

  Functionality

 uit

 .addthis.com

 Sharing Network

  Functionality

 psc

 .addthis.com

 Sharing Network

  Functionality

 bt

 .addthis.com

 Sharing Network

  Functionality

 dt

 .addthis.com

 Sharing Network

  Functionality

 di

 .addthis.com

 Sharing Network

  Performance

 cp_session

 support.talktalkbusiness.co.uk

 Store session specific user data including session ID, answers viewed, number of searches, previously viewed answers, previous searches, previously seen e-mail.  Disabling the cookie will result in some features such as 'previously viewed answers will not be populated.

  Strictly Necessary

 cp_profile

 support.talktalkbusiness.co.uk

User profile token so that the server can identify a user.  Disabling the cookie will result in user being unable to login.

  Strictly Necessary

 cp_login_start

 support.talktalkbusiness.co.uk

 Temporary cookie to check if cookies are enabled.  Disabling the cookie will result in user being unable to login.

  Strictly Necessary

 oauth_token

 support.talktalkbusiness.co.uk

 Used as an authentication token when users use oauth login.  Disabling the cookie will result in user being unable to login with oauth.

  Strictly Necessary

 rnw_ma_login

 support.talktalkbusiness.co.uk

 Recognize user who has filled out a prior marketing form so that a subsequent form can be pre-filled with known information.  Disabling the cookie means that Forms will not be prefilled, and Forms requiring login will not be available.

  Functionality

 rnw_survey_login

 support.talktalkbusiness.co.uk

 Keeps track of the last page that a user has submitted in a survey. If the user closes their browser and later clicks the survey link they will be taken to the page where they left off.  Disabling the cookie means if user has submitted part of a survey and then click the survey link again they will be forced to start at the beginning of the survey, as opposed to starting where they left off.

  Performance

 LivePersonID

 liveperson.com

 Contains the LivePerson VisitorID.

  Performance

 HumanClickKEY

 liveperson.com

 Sets the session key of a visit.

  Performance

 HumanClickACTIVE

 liveperson.com

 Chat acceptance cookie.

  Performance

 HumanClickCHATKEY

 liveperson.com

 Unique key to identify each chat session.

  Targetting

 ELOQUA

 eloqua.com

 Visitor Tracking

  Targetting

 ELQSTATUS

 eloqua.com

 Confirm permission to recognise visitor and track activity