Cookie policy

Use of Cookies on our site

What are Cookies?

Cookies are harmless small text files that are stored on your computer or mobile device when you visit some websites. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

Cookies don't store personally identifiable information such as your name, address or payment details, but gather encrypted information that can help us improve your experience of using the website. For example, they help us to identify and resolve errors, or to determine relevant related products and content to show you when you're browsing.

If you would like more information on cookies visit www.allaboutcookies.org (please note that we're not responsible for the content of external websites).

Why use Cookies?

We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.

To make full use of our website, including ordering any of our products and services online, you will need to have cookies enabled, as we can only provide you with certain features of our website by using them.

If you don't wish to enable cookies, you will still be able to browse our website and use it to find out about our product and services. Most web browsers have cookies enabled; however, if you'd prefer to restrict, block or delete cookies you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

There are many different uses for cookies, but they fall into four main categories:

Cookies used by TalkTalk Business

Strictly Necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas, shopping baskets or e- billing.

Performance

These cookies collect information about how you use a website, for instance which pages you go to most often, and those pages where you experience error message. These cookies don’t collect information about you – all the information collected is anonymous and is only used to improve how our website works.

Functionality

These cookies are used to provide services or to remember settings that you saved to improve your visit to our website. The information on these cookies collect may be anonymised and cannot track your browsing activity on another website.

Targeting

These cookies will usually be third party cookies who will use your browsing information to target relevant adverts to you and to cap the number of times that you see the same advert.

1st party Cookies

Category	Cookie Name	Domain	Comments
Strictly Necessary	ASPXROLES	talktalkbusiness.co.uk	Stores the users roles in a cookie.
Strictly Necessary	EPiServerLogin	talktalkbusiness.co.uk	Forms authentication cookie.
Performance	ASP.NET_SessionId	talktalkbusiness.co.uk	Holds the users current session, cookie is removed on exit of the site.
Performance	ASPSESSIONIDSARATTAD	talktalkbusiness.co.uk	Holds the users current session, cookie is removed on exit of the site.
Strictly Necessary	FormCookie	talktalkbusiness.co.uk	Remembers information on a form.
Functionality	__atuvc	talktalkbusiness.co.uk	Allows social sharing of webpages.
Performance	__utma	talktalkbusiness.co.uk	Used to track anonymous visitor data. Used monitor site usage trends and improve the user experience.
Performance	__utmb	talktalkbusiness.co.uk	Google Analytics – used in conjunction with __utmc to identify start of visit (if either cookie not set visit starts).
Performance	__utmc	talktalkbusiness.co.uk	Google Analytics – used in conjunction with __utmb to identify start of visit (if either cookie not set visit starts).
Performance	__utmz	talktalkbusiness.co.uk	Google Analytics – used to identify how user came to the site, e.g. From a search term.
Performance	__utmv	talktalkbusiness.co.uk	Google Analytics – used to track and report on Custom variables.
Performance	__utmx	talktalkbusiness.co.uk	Google Analytics – used with Google Website Optimiser (GWO).

3rd party Cookies

Third-party cookies are owned and created by an independent company, usually a company providing a service to the owners of the website. We do have relationships with third parties who may also set cookies during your visit to our website to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

If you'd like to opt out, please go to the Network Advertising Initiative website (please note that we're not responsible for the content of external websites).

Category	Cookie Name	Domain	Comments
Targetting	JSESSIONID	dp2.specificclick.net	Advertising network
Performance	id	.doubleclick.net	Tracking
Targetting	AA002	.atdmt.com	Advertising network
Targetting	MUID	.atdmt.com	Advertising network
Targetting	ug	.adviva.net	Advertising network
Functionality	uid	.addthis.com	Sharing Network
Functionality	uvc	.addthis.com	Sharing Network
Functionality	uit	.addthis.com	Sharing Network
Functionality	psc	.addthis.com	Sharing Network
Functionality	bt	.addthis.com	Sharing Network
Functionality	dt	.addthis.com	Sharing Network
Functionality	di	.addthis.com	Sharing Network
Performance	cp_session	support.talktalkbusiness.co.uk	Store session specific user data including session ID, answers viewed, number of searches, previously viewed answers, previous searches, previously seen e-mail. Disabling the cookie will result in some features such as 'previously viewed answers will not be populated.
Strictly Necessary	cp_profile	support.talktalkbusiness.co.uk	User profile token so that the server can identify a user. Disabling the cookie will result in user being unable to login.
Strictly Necessary	cp_login_start	support.talktalkbusiness.co.uk	Temporary cookie to check if cookies are enabled. Disabling the cookie will result in user being unable to login.
Strictly Necessary	oauth_token	support.talktalkbusiness.co.uk	Used as an authentication token when users use oauth login. Disabling the cookie will result in user being unable to login with oauth.
Strictly Necessary	rnw_ma_login	support.talktalkbusiness.co.uk	Recognize user who has filled out a prior marketing form so that a subsequent form can be pre-filled with known information. Disabling the cookie means that Forms will not be prefilled, and Forms requiring login will not be available.
Functionality	rnw_survey_login	support.talktalkbusiness.co.uk	Keeps track of the last page that a user has submitted in a survey. If the user closes their browser and later clicks the survey link they will be taken to the page where they left off. Disabling the cookie means if user has submitted part of a survey and then click the survey link again they will be forced to start at the beginning of the survey, as opposed to starting where they left off.
Performance	LivePersonID	liveperson.com	Contains the LivePerson VisitorID.
Performance	HumanClickKEY	liveperson.com	Sets the session key of a visit.
Performance	HumanClickACTIVE	liveperson.com	Chat acceptance cookie.
Performance	HumanClickCHATKEY	liveperson.com	Unique key to identify each chat session.
Targetting	ELOQUA	eloqua.com	Visitor Tracking
Targetting	ELQSTATUS	eloqua.com	Confirm permission to recognise visitor and track activity