Website terms of use

Website terms of use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.talktalkbusiness.co.uk andwww.talktalk.co.uk/business or such other website which we provide you access with to review and manage your services (our sites). Please read these terms of use carefully before you start to use the site.

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1. INFORMATION ABOUT TALKTALK BUSINESS

1.1 TalkTalk Business is the B2B telephony business of The TalkTalk Group, the UK‟s third largest communications network operator. TalkTalk Business has three sales channels which are aligned to the size of customers’ business being small (up to 20 employees), large (20+ employees) and wholesale (for channel partners). TalkTalk Business has been serving businesses for over 15 years and has over 100,000 customers.

This website terms of use covers all of the TalkTalk Group of companies including TalkTalk Communications Limited (3849133) registered at Stanford House, Garrett Field, Birchwood, Warrington WA3 7BH.

2. YOUR CONTRACT

2.1 Your access to this site is also subject to our Terms and Conditions, which can be found at www.talktalkbusiness.co.uk/home/legal. If and to the extent that there is a conflict between the terms of contract you have signed with us ("Your Contract") and the Terms and Conditions, the terms of Your Contract shall prevail.

3. ACCESSING OUR SITE

3.1 You may access our site as a registered user (either as an existing customer or if We have granted you temporary access) or as a guest.

3.2 While Your Contract is in force, you have a right to access and use this website to the extent necessary to give us instructions in relation to the services you receive or wish to receive from us, being services which are the subject of this site.

3.3 Access to our site is permitted on a temporary basis, and We reserve the right to withdraw or amend the service We provide on our site without notice (see below). We will use reasonable endeavours to restore service if our site is unavailable at any time or for any period.

3.4 When using our site, you must comply with the provisions of our Fair Use Policy

3.5 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

3.6 Our site is accessed through the internet which is a public system over which We have no control. It is therefore your duty to ensure that any computer or other device you use to access our site is free from and adequately protected against acquiring spyware, computer viruses and other invasive, destructive or disruptive components.

3.7 You must immediately notify us if the site is not working properly.

4. USERNAME AND PASSWORD

4.1 If you choose, or we provide you with, a username and password to you in order to allow you access to this website you must treat this information as confidential and you must not disclose it to any third party without our express permission.

4.2 You are responsible for protecting your password and for any authorised or unauthorised use made of your username and/or password.

4.3 You will only be given access to this website if you use the username and password allocated in accordance with our instructions from time to time.

4.4 It is your responsibility to give the username and password only to your employees who have authority to access the information on this website on your behalf.

4.5 In the event access to this website becomes compromised, you will assist in the tracking and/or expulsion of the offender from access to this website to the extent We find reasonable at our sole and absolute discretion.

4.6 We shall be entitled but not obliged to prompt the user to change the password from time to time.

4.7 Your authorised signatory shall notify us in writing if you require us to delete a username and/or password and/or change any permissions associated with that username and/or password subject to any standard charges We may have from time to time.

4.8 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

5. YOUR INSTRUCTIONS

5.1 We will only accept instructions from you where access to our site appears to have been obtained using the appropriate username and password in accordance with our instructions.

5.2 We shall be under no obligation to check the authenticity of your instructions or the authority of any person or persons giving them.

5.3 If you request us to cancel or modify an instruction, We will make reasonable efforts to comply with your request. However, We are not liable for any failure to cancel or modify the instruction if such request is received at a time or under circumstances that render us unable to comply with your request.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 You may print off one copy, and you may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

6.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

6.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

6.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. RELIANCE ON INFORMATION POSTED

7.1 Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

8. OUR SITE CHANGES REGULARLY

8.1 We aim to update our site regularly, and may change the content at any time. If the need arises, We may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and We are under no obligation to update such material.

9. OUR LIABILITY

9.1 We do not warrant or represent that the Information is or will be at any time accurate, complete or current or that the website is or will be free of defects or viruses.

9.2 To the extent permitted by law, We, other members of our group of companies and third parties connected to us hereby expressly exclude:

(a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

(b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

(i) loss of income or revenue;

(ii) loss of business;

(iii) loss of profits or contracts;

(iv) loss of anticipated savings;

(v) loss of data;

(vi) loss of goodwill;

(vii) wasted management or office time; and

(viii) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

9.3 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

10. SECURITY

10.1 You agree that it is your responsibility to set-up, maintain and regularly review security arrangements concerning access to and use of the services on our site and information stored on your computing and communication systems.

10.2 You must notify us immediately of any unauthorised access to our site or any unauthorised use of this site which you are aware of.

11. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

11.1 We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

12. TRANSACTIONS CONCLUDED THROUGH OUR SITE

12.1 Contracts for the supply of services formed through our site or as a result of visits made by you are governed by our Terms and Conditions.

13. UPLOADING MATERIAL TO OUR SITE

13.1 Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Fair Use Policy set out in our company policies section. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

13.2 Any material you upload to our site will be considered non-confidential and non-proprietary and We have the right to use, copy, distribute and disclose to third parties any such material for any purpose if in our reasonable opinion We suspect there has been a breach of security or misuse of our system. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a breach of their intellectual property rights, or of their right to privacy. Any material which you upload must comply with the relevant data protection legislation.

13.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

13.4 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Fair Use Policy.

14. VIRUSES, HACKING AND OTHER OFFENCES

14.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

14.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

14.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

15. LINKING TO OUR SITE

15.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

15.2 You must not establish a link from any website that is not owned by you.

15.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

15.4 If you wish to make any use of material on our site other than as set out above please address your request to getintouch@talktalkbusiness.co.uk

16. LINKS FROM OUR SITE

16.1 In an attempt to provide increased value to our users, We may provide links to other websites or resources. You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, goods or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

17. SERVICE INTERRUPTION

17.1 We are entitled to (but not obliged to) suspend any service provided to you through this site without notice where We consider it necessary or advisable to do so in our absolute discretion, including but not limited to the following circumstances:

(a) We need to suspend access to the site for routine, non-routine or emergency maintenance;

(b) you fail to comply with any terms of this agreement or any term of Your Contract;

(c) We suspect a breach or potential breach of security.

18. TERMINATION

18.1 If you breach the terms of this agreement and/or Your Contract We may terminate your right to use our site with immediate effect.

18.2 When Your Contract comes to an end or if We suspend access to this site (whether on a temporary or a permanent basis and whether such suspension relates solely to you or other users) We shall be entitled to remove the permissions granted to your username and password and to cease to allow you access to this site.

19. JURISDICTION AND APPLICABLE LAW

19.1 The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use are governed by English law.

20. VARIATIONS

20.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes We made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

21. YOUR CONCERNS

21.1 If you have any concerns about material which appears on our site, please contact getintouch@talktalkbusiness.co.uk.

Thank you for visiting our site.