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News & Insight
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- The Northern Agenda
- How will machines unleash your business’ potential?
- Are UK workforces ready for the ‘Fourth Industrial Revolution’?
- What we learnt at Accelerate Her 2017
- Saying goodbye to legacy systems - ensuring a migration is trouble-free
- 5 tips to for a better work-life balance
- How our network investment helps digital transformation
- Telco forecast: what to expect in 2019?
- 4 connectivity options to consider when building a resilient network
- Hosted Voice – It’s time to make the move
- 3 reasons why you should consider Business VoIP in the next 6 months
- 4 top tips for hiring the best staff
- Businesses in the Gigabit fast lane
- A beginner's guide to CPaaS
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- 5 TED talks you won't want to miss
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- You’re busy right? But are you as productive as you think?
- Collaborating with Openreach to clear Britain’s Ethernet installation backlog
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- TalkTalk Business Critical Infrastructure Update
- How to help your staff get the most from their home connectivity
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Partner Restructure
- Britain's businesses prepare for hyper- speed
- Employees want tech to improve productivity
- 1 in 3 British employees expect more workplace flexibility in the next decade
- Peace of mind matters. So why leave your resiliency to chance?
- Only 1 in 5 workers see AI as a threat
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- Preliminary FY17 Results
- TalkTalk Business Awarded Mitel Platinum Partner Status
- UK workers say OMG to RFID chip tracking
- Spend on Small Business Saturday up 15% to £717 Million
- TalkTalk Business launches new suite of Cloud-ready connectivity products
- TalkTalk Business appoints Duncan Gooding as Chief Operating Officer
- TalkTalk launches FibreNation
- TalkTalk Business first to launch business-grade broadband packages to address huge surge in working from home
- A rapid response: how we’ve delivered critical connections during COVID-19
The non techie guide
A rise in web-savvy Brits has led to a surge in the number of calls people make over the internet through popular communication platforms such as Whatsapp, Skype and FaceTime. These tools have given us the ability to communicate with people all over the world without suffering from a huge phone bill at the end of the month. That’s why it was no surprise for us to discover that by 2016 more than 45% of UK businesses had already adopted business grade Voice over Internet Protocol (VoIP) or other IP Voice services at work.
The jargon explained
But what do we mean by IP Voice and why has it become such a big deal? Put simply, IP Voice means that users can make calls over the internet - so there’s no need to provide landlines for every phone in your business. Instead you can use your resources more efficiently and run your calls, emails, web browsing over the same connection. This brings many benefits so if you haven’t thought about IP Voice yet, then take a look at why you should consider switching to this way of working too.
1. There’s savings to be made
We know first-hand that there are considerable financial savings to be made from replacing traditional landline connections with internet based telephony. In partnership with Censuswide, we commissioned a survey of 1,000 decision makers from UK business, and found that 96% of current internet based telephony customers reported a cost saving, with 1 in 4 claiming they’d saved more than 50% on their old voice package. This is due to cheaper call rates and the fact that many of them were able to reduce the number of permanent phone lines they needed.
2. Expansion and location
Research reveals that many businesses with traditional ISDN phone services find it hard to re-route their existing phone numbers quickly and cheaply when they relocate. The reality is this is not an issue with internet based services as your numbers are not tied to a physical or geographical location, (as it’s based over the internet), it’s easy to take your number with you wherever you go.
Moreover, for businesses looking to expand their reach internationally without the cost of setting up offices overseas, internet based telephony allows them to set up International Numbers for outbound calls. Of those we surveyed, 33% of small businesses believe they will expand internationally in the next year – but we all know that setting up in new markets can be an expensive – and risky – undertaking. Because IP Voice allows you to set up local numbers quickly and easily, it’s a great way to trial setting up operations in new countries at a much lower cost.
3. You’ve got a backup plan
39% of businesses reported losing their telephony service in the past 12 months. These costs really do add up, as we found that each outage lasted on average 8 hours, and cost a massive £24k per hour.
IP Voice means you can quickly re-direct calls to different locations should the unexpected happen, drastically reducing the impact to your business.
Or better still you can have pre-set routing plans in place, so the moment the IP Phone system detects a fault, it re-routes it automatically. Often before you even realised there was a problem.
Make a good call for your future
In order to maintain a competitive edge, decision makers need to consider internet based services now if they haven’t already. When company purse strings are tighter than ever, wasting money on dropped calls and expensively re-routing phone lines is easy to avoid. IP Voice gives businesses large and small better flexibility, improved value for money and a future-proofed system that you don’t have to worry about – leaving you free to focus on the things that really matter.