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News and PR
- Cardiff: An ultrafast city
- The connectivity market is changing fast: it’s time to upgrade
- TalkTalk is one the best places to work in the UK!
- TalkTalk Business: Finalists in Comms Council UK Awards 2021
- Business Full Fibre can drive post-lockdown success
- The new need for speed
- Ofcom report: UK digital dependency driven to new heights during lockdown
- Business Full Fibre - the what, where and why of full fibre
- Ultrafast Business Fibre: what it is and why you might need it
- Ultrafast Business Fibre is your back to business game changer
- Hybrid Working
- Our approach to customer service
- Supporting hybrid workers with our new cloud-based unified communications offering
- Why does Business Ultrafast Fibre matter to my business?
- Business New Year’s Resolutions
- FTTP FTW! New Research: Full Fibre Most Energy-Efficient Connectivity Method
- Five myths and misconceptions about Business Ultrafast Fibre
- Getting up to speed – Everything you need to know about Business Ultrafast Fibre
- Ready to supercharge your connectivity?
- Controlling costs is just one reason to move to cloud
- The New Business Wi-Fi Hub
- Business as unusual - making homeworking work for the new normal
- Working from home - is residential broadband up to the job?
- What’s the value of an empty desk? How homeworking could help balance the books
- Mitel Platinum Partner - We did it again!!
- Get an hour back every day
- What is a Leased Line?
- One thing you never hear in the office
- Prepare for the workplace of 2025 today: 3 simple steps
- 5 things you should consider before moving to the cloud
- What will the future of collaboration look like?
- The Northern Agenda
- How will machines unleash your business’ potential?
- Are UK workforces ready for the ‘Fourth Industrial Revolution’?
- What we learnt at Accelerate Her 2017
- Saying goodbye to legacy systems - ensuring a migration is trouble-free
- 5 tips to for a better work-life balance
- How our network investment helps digital transformation
- Telco forecast: what to expect in 2019?
- 4 connectivity options to consider when building a resilient network
- Hosted Voice – It’s time to make the move
- 3 reasons why you should consider Business VoIP in the next 6 months
- 4 top tips for hiring the best staff
- Businesses in the Gigabit fast lane
- A beginner's guide to CPaaS
- Soapworks - A home to be proud of
- 5 TED talks you won't want to miss
- 5 reasons to consider an IPVPN solution
- You’re busy right? But are you as productive as you think?
- Collaborating with Openreach to clear Britain’s Ethernet installation backlog
- World Cup 2018: Watch it, tweet it, stream it
- 4 tips to thrive on Black Friday and Cyber Monday
- The Future of Retail
- Flexibility and connectivity for the modern era
- Helping Manchester based SMEs succeed in 2021
- CityFibre Ethernet Access Circuit Promotion
- Join us in making the climate crisis history
- Lockdown Lessons
- Mental Health and Wellbeing: Helping our Colleagues
- Delivering Net Zero Carbon Emissions by 2030
- TalkTalk Business Critical Infrastructure Update
- How to help your staff get the most from their home connectivity
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Partner Restructure
- Britain's businesses prepare for hyper- speed
- Employees want tech to improve productivity
- 1 in 3 British employees expect more workplace flexibility in the next decade
- Peace of mind matters. So why leave your resiliency to chance?
- Only 1 in 5 workers see AI as a threat
- Are businesses ready to cope with tech advances?
- Preliminary FY17 Results
- TalkTalk Business Awarded Mitel Platinum Partner Status
- UK workers say OMG to RFID chip tracking
- Spend on Small Business Saturday up 15% to £717 Million
- TalkTalk Business launches new suite of Cloud-ready connectivity products
- TalkTalk Business appoints Duncan Gooding as Chief Operating Officer
- TalkTalk launches FibreNation
- TalkTalk Business first to launch business-grade broadband packages to address huge surge in working from home
- A rapid response: how we’ve delivered critical connections during COVID-19
How hosted unified communications can help you manage extreme change
To say that COVID has changed the world of work is something of an understatement. The pandemic has transformed businesses in much the same way as scrambling transforms an egg.
So, what, exactly, has changed? Most obviously, lots of us are working from home, and a significant number will continue to work from home when the pandemic ends, at least some of the time. Employees have had a taste of a more family-friendly way of working, and employers can see potential savings in the longer term, so remote work isn’t going away.
Connected to that is digitisation. Commentators suggest that COVID has accelerated the take up of digital tools and services by between five and ten years. Many businesses are a lot further down the road to digital transformation today than they were back in February. Cloud-based computing and automation have helped to drive efficiency and smooth the transition to remote work.
And then there are changes to specific operations. Even businesses that didn’t do much online before COVID now have an app and an e-commerce site (or plan to soon). Supply chain management – and particularly the simplification and localisation of vulnerable supply chains – has become an urgent strategic challenge.
More widely, investors aren’t just looking at bottom lines and sales projections when deciding where to put their money anymore, they’re looking at resilience. When the next shock hits, will your business be properly equipped to keep going?
So, these are strange and anxious times, and businesses are having to manage a world in flux. Here are four tips for coping with extreme change.
Nurture resilience with hosted unified communications
Resilience is, first of all, a mindset. During COVID’s first wave, many businesses quickly adopted agile methodologies, creating apps for online ordering, or pivoting to making PPE. They realised that the pandemic presented opportunities as well as risk, and acted quickly and decisively.
And resilience is also about having the right tools and an iterative approach. Can your staff work as effectively from home as they can from the office and, if not, what extra tools and services do they need and how will you assess the benefits for continual improvement?
Unified communications and collaboration tools are especially important for cross-functional teams who need to be able to work together effectively wherever they are. A good communications solution also provides the kind of powerful call centre features that ensure smooth and seamless customer interactions, whether your agents are in the office or at home.
Be an agile business
The ability to take quick and decisive action is also a feature of agile businesses, and agility can help companies manage extreme change. Businesses need to be able to grasp an opportunity when it occurs, and step back when it fades.
Again, UC solutions play a major role here. Cloud-based systems let companies scale their requirements up and down as market conditions dictate because they're not dependant on hardware that's on-site.
Hosted unified communications are especially flexible in this regard. Add temporary team members to cope with a seasonal sales spike. Exploit a gap in the market by quickly equipping new employees with the communications solution they need. You can add new users in a couple of clicks, divert calls to different numbers, access call recording and more, all through a single platform.
And if you open a new location, your hosted communications solution can be up and running in seconds. Without the need for desk phones or yards and yards of cabling, you can set up softphones on any desktop or laptop computer, enabling you to maintain the high levels of service your customers expect and deliver the functionality your employees need, all without having to change phone numbers.
Don’t bet the farm
During periods of change, the last thing you want to do is put your cashflow in peril. Having cash in the bank to remain agile and cope with emergencies is a measure of resilience and a sensible consideration, no matter your industry.
At the same time, new digital tools help you thrive in difficult conditions, so there’s a circle here that needs squaring. You can do it by prioritising cost-effective, OpEx-based digital solutions.
A hosted phone system is OpEx by design. There are no upfront expenses and call costs are lower than traditional on-premise alternatives. You don’t host infrastructure, so there are no ongoing maintenance costs either.
With cloud-based communications from TalkTalk Business, pay-as-you-go pricing combined with our well-designed call bundles make costs easier to manage and also ensure you only ever pay for employees who use the service.
Stay up to date
Managing periods of extreme change means fully exploiting the technology you have. Cloud-based solutions like hosted unified communications are managed remotely, which means it’s down to your service provider to upgrade software and ensure everything is working smoothly. As well as freeing IT staff to get on with other tasks, it provides another advantage too: your service is always right up to date.
Unlike on-premise solutions, hosted communications services give you access to the latest features and functionality as soon as they’re released (and without you having to do a thing). That’s vital because with the most current technology at your disposal, your workforce will be able to communicate and collaborate more effectively, and ultimately your business will be all the more resilient for it.
Discover more about: Hosted Voice