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News & Insight
News and PR
- Our approach to customer service
- Supporting hybrid workers with our new cloud-based unified communications offering
- Why does Business Ultrafast Fibre matter to my business?
- Business New Year’s Resolutions
- FTTP FTW! New Research: Full Fibre Most Energy-Efficient Connectivity Method
- Five myths and misconceptions about Business Ultrafast Fibre
- Getting up to speed – Everything you need to know about Business Ultrafast Fibre
- Ready to supercharge your connectivity?
- Controlling costs is just one reason to move to cloud
- The New Business Wi-Fi Hub
- Business as unusual - making homeworking work for the new normal
- Working from home - is residential broadband up to the job?
- What’s the value of an empty desk? How homeworking could help balance the books
- Mitel Platinum Partner - We did it again!!
- Get an hour back every day
- What is a Leased Line?
- One thing you never hear in the office
- Prepare for the workplace of 2025 today: 3 simple steps
- 5 things you should consider before moving to the cloud
- What will the future of collaboration look like?
- The Northern Agenda
- How will machines unleash your business’ potential?
- Are UK workforces ready for the ‘Fourth Industrial Revolution’?
- What we learnt at Accelerate Her 2017
- Saying goodbye to legacy systems - ensuring a migration is trouble-free
- 5 tips to for a better work-life balance
- How our network investment helps digital transformation
- Telco forecast: what to expect in 2019?
- 4 connectivity options to consider when building a resilient network
- Hosted Voice – It’s time to make the move
- 3 reasons why you should consider Business VoIP in the next 6 months
- 4 top tips for hiring the best staff
- Businesses in the Gigabit fast lane
- A beginner's guide to CPaaS
- Soapworks - A home to be proud of
- 5 TED talks you won't want to miss
- 5 reasons to consider an IPVPN solution
- You’re busy right? But are you as productive as you think?
- Collaborating with Openreach to clear Britain’s Ethernet installation backlog
- World Cup 2018: Watch it, tweet it, stream it
- 4 tips to thrive on Black Friday and Cyber Monday
- The Future of Retail
- Flexibility and connectivity for the modern era
- Helping Manchester based SMEs succeed in 2021
- Join us in making the climate crisis history
- Lockdown Lessons
- Mental Health and Wellbeing: Helping our Colleagues
- Delivering Net Zero Carbon Emissions by 2030
- TalkTalk Business Critical Infrastructure Update
- How to help your staff get the most from their home connectivity
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Partner Restructure
- Britain's businesses prepare for hyper- speed
- Employees want tech to improve productivity
- 1 in 3 British employees expect more workplace flexibility in the next decade
- Peace of mind matters. So why leave your resiliency to chance?
- Only 1 in 5 workers see AI as a threat
- Are businesses ready to cope with tech advances?
- Preliminary FY17 Results
- TalkTalk Business Awarded Mitel Platinum Partner Status
- UK workers say OMG to RFID chip tracking
- Spend on Small Business Saturday up 15% to £717 Million
- TalkTalk Business launches new suite of Cloud-ready connectivity products
- TalkTalk Business appoints Duncan Gooding as Chief Operating Officer
- TalkTalk launches FibreNation
- TalkTalk Business first to launch business-grade broadband packages to address huge surge in working from home
- A rapid response: how we’ve delivered critical connections during COVID-19
Previously, I detailed how TalkTalk Business is helping Openreach improve the speed of Ethernet provisioning across Britain. An important part of this involves looking at how TalkTalk Business is working with Openreach to reduce the Ethernet installation backlog. Currently, Openreach has a large number of orders that are over 100 days old. This means some customers have not been able to get connected to a high speed Ethernet connection for three, six, twelve months or longer.
Our joint work with Openreach is helping us to achieve our target this financial year of a 50 per cent reduction in the number of TalkTalk Business orders that are over 100 days old, ensuring that British businesses get the fast internet access they need.
What specific steps are we taking to reduce the Ethernet installation backlog?
We have dedicated teams with ring fenced people in TalkTalk Business and Openreach to address the three main causes of delays; civils, wayleaves and traffic management – Civils work involves obtaining council permission to dig up public land in order to install, maintain or repair equipment, whilst wayleaves are a similar legal agreement to undertake work on third party land. Traffic management also needs council permission and is relevant for any works that will impact traffic or pedestrian flow and require measures such as the installation of traffic cones or lights.
These are some of the biggest and most complex causes of delays, which can be seen in both city centres and rural land, so being more efficient with them is crucial to our success in clearing the Ethernet backlog. That’s why we’ve set up a ring-fenced team of experts solely dedicated to securing the rights and permissions for these works, helping to speed up the installation process.
‘Over, under, around and through’ – The process of digging up roads in the traditional sense in order to lay ducts and fibre can significantly extend the delivery time of new Ethernet connections. To overcome this challenge we have been working with Openreach on a process called ‘Over, under, around and through’. This process essentially explores if there are alternative, less disruptive ways of laying ducts and fibre to a premise such as micro-trenching and soft verge digging, as well as using telegraph poles for overhead cabling to avoid having to dig up the road at all. Where these approaches are available they can significantly reduce the timeframe for installs.
Deep-dive into individual complex orders – Some Ethernet installations require not only engineer time, but also need more complicated works done in order to get the necessary cables to the property. In these cases, we work with Openreach to understand every aspect of the order, addressing issues early on so we can get these customers connected as quickly as possible.
Regular conversations – TalkTalk Business has increased its daily direct contact with Openreach to discuss the status of open orders and make sure that they remain focused on orders that are over 100 days old.
We are committed to getting as many businesses up and running with an Ethernet connection as possible, and both companies are proud of the strides we have already made together. The practices we have implemented have been beneficial to not only our customers but the industry as a whole, helping British businesses stay relevant and competitive.
Stay tuned for the next blog post in this series, in which I’ll explain how we are working with Openreach to make TalkTalk Business not just the quickest, but also the easiest Ethernet provider to do business with.
TalkTalk's new reserach reveals the importance home workers place on fast, reliable internet connectivity as well as some of the benefits to come out of remote working.
Mental Health and Wellbeing: Helping our Colleagues
This week, TalkTalk organised a schedule of activities foused on increasing mental health awareness, to help ensure our colleagues feel supported while working remotely.