Carter Synergy (Part of CTI Group)

Carter Synergy (Part of CTI Group)

Carter Synergy specialises in the design, project management, installation, and maintenance of refrigeration, air conditioning, mechanical, electrical and other core building services.

The Challenge

Operating as a 24-hour maintenance call centre, connectivity is vital to Carter Synergy's ability to serve its large supermarket and retail customers such as Tesco, Aldi and Marks & Spencer.

Internet traffic was routed through the company's Birmingham-based head office, which represented a single point of failure for internet services across each of its three regional offices. With loss of connectivity potentially critical, Carter Synergy sought a platform that could securely, yet cost-effectively, enable local internet breakouts.

The Solution

TalkTalk Business' Next Generation Network provided Carter Synergy with the firm foundation to commit to an MPLS IPVPN solution with cloud-based internet breakout through a range of data connectivity options including Ethernet and Ethernet in the first mile (EFM).

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