Fullers

Fullers

With close to 200 pubs, restaurants and hotels to manage, Fuller’s needed resilient, stable connectivity with greater visibility and Enterprise grade SLAs across both lines and equipment.

The Challenge

Data connectivity is the cornerstone of Fuller’s business; it is very difficult for the company to trade if connectivity fails.  With close to 200 pubs, restaurants and hotels to manage, Fuller’s was looking to connect multiple sites securely and consistently, whilst reducing costs, rationalising suppliers and simplifying support processes.

The Solution

TalkTalk Business supplied an MPLS IPVPN and calls and lines solution through a bespoke migration path that ensured minimal disruption to the business and resulted in a stable and resilient connection. This robust solution means that the credit and debit card transactions that Fuller’s business relies on can be processed efficiently, with the reassurance of Enterprise grade SLAs such as premium care and the promise of a four hour fix.

One of the key issues for us in moving over to TalkTalk Business was the need for a network with greater resilience. The solution we have now is more robust and stable than its predecessor, which in itself is a great reassurance. Beyond that though, TalkTalk Business are constantly monitoring the network so I have the added peace of mind. The fact that the whole process of migration was managed with minimal disruption - largely under the radar - was an added bonus too.

Oliver Boardman, Fullers

Testimonial

The service we’ve received since we moved over to TalkTalk Business means we’re able to get in touch with the right people when we need them. Our helpdesk support manager deals directly with the network and telecoms team, and I can also contact our dedicated account manager.

Oliver Boardman, Fullers

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