We’re finalists in the UK Complaint Handling Awards 2022!

At TalkTalk Business, we’re committed to delivering for our customers, and we’ve been doing so for over 25 years. For us, the customer experience is paramount, and we’re incredibly proud of the work we do to ensure that we’re always elevating our customers’ experience where it counts. And that’s why we’re delighted to have been named finalists in the UK Complaint Handling Awards 2022!

What sets us apart from our competition is our ambition to be more than just a great connectivity provider – we want to be a partner, a trusted advisor, a vital part of our customers’ operations. And to achieve that, we always strive to create real relationships with our customers, so we can better understand the unique needs and goals of each business, and give the support they need to get the most out of their connectivity.

We offer 24/7/365 UK-based support to our business customers and we believe the level of service we provide is unique in our industry. And if you compare our Trustpilot score with our competitors’, we’re sure you’ll agree.

With more than 5,000 5* Trustpilot reviews – and an overall rating of ‘Excellent’ – it’s clear that thousands of businesses are pleased with our approach. And in light of the events of the last couple of years, these results are a gratifying testament to the hard work that goes on behind the scenes.

The customer experience is at the heart of everything we do at TalkTalk, and the UK Complaint Handling Awards 2022 celebrates and recognises the achievements of customer support professionals.

Last week, Jon Nowell (Director – Small Business and Fibre For Every Business) and Justine Elliott (Senior Customer Experience Manager) met with a panel of expert judges, putting our case forward for why TalkTalk Business should take home the prize. They explained what we’ve done to improve the customer experience, and how we’ve transformed our approach, moving from a reactive stance into a proactive change catalyst.

At a time when they needed us more than ever, we wanted to get closer to our customers and do more for them. To do this, we developed a new customer experience centricity model that underpinned our shift in strategy, inviting more feedback from customers to help us identify any blind spots and scrutinising responses to drive improvements to our processes.

And we’re already feeling the benefits. The number of complaints we receive has dropped significantly, cases are being resolved more quickly, customer satisfaction scores are rising and more customers are choosing to renew their contracts with TalkTalk Business.

We’re thrilled with how our new processes have been received, but we know there’s more to do and that’s why we’re already implementing our plans to improve even further this year. But for now, we’re keeping our fingers crossed that we have something to celebrate at the UK Complaint Handling Awards 2022 ceremony later this week.

Want to know more about what makes TalkTalk Business stand out from the competition? See what it means to choose a provider that cares, here.

To learn more about the UK Complaint Handling Awards 2022, visit the website here