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News & Insight
- Openreach’s Exchange Upgrade & Migration trials: What you need to know
- 4 reasons full fibre outperforms copper every time
- Partner Roadshow 2020: Follow the fibre
- Enhanced Monitoring: Unleash the power of data(2)
- One Customer Desk: Becoming easier to do business with
- 7 reasons you don’t want to miss the Partner Roadshow
- Case study: Using powerful data to drive fibre upsell for our Partners
- Digital Britain 2.0: Comms Vision 2019 highlights
- Capacity Europe 2019 highlights
- 6 reasons to add G.fast to your connectivity portfolio
- Could EoFTTC hit the sweet spot for your customers?
- 3 things we learned at Channel Live 2019
- 5 reasons to visit us at Channel Live
- Harnessing Google's digital marketing insights to boost your business
- How to use robotics to improve business operations
- Q&A with Simon Leather at Connected Britain 2019
- Fibre and the channel: Busting the myths
- International Telecoms Week 2019: Meet the team
- Key takeaways from the Connectivity Matters Summit 2019
- Why the WLR switch off is an opportunity, not a threat
- 4 insights to reduce churn and stay one step ahead
- What we learnt at our first Partner Roadshow
- 5 ways to support your customers’ digital transformation
- Our COO's tips for winning business through customer experience
- Telco forecast: What to expect in 2019
- Top 5 network insights
- What's Christmas without connection?
- 11 steps to reduce the risk of telecoms Fraud over Christmas
- Help your customers win more this Black Friday
- Rob's had a day to forget
- Comms vision 2018 Highlights
- Meet us at Capacity Europe
- Making Unified Communications reeeeeally simple
- The Third Wave of Connectivity Evolution……Ultrafast
- Soapworks - A home to be proud of
- Intro to Knowledge
- Proud to be keeping Britain connected
- Ofcom reports our managed broadband speeds ahead of competition
- Preparing for the second surge in remote working
- Accelerate your Homeworker opportunity with our data and insights
- The future of telephony - Our VoIP journey so far...
- Changing the way we communicate for the better
- TalkTalk Business delighted to announce our 'Covid-critical' broadband engineers have been awarded MBEs
- TalkTalk Business win ‘Best Wholesale Sales Team’ Award at the Global Carrier Awards 2020!
- Everything you need to know about G.fast
- Markets Unlocked – TalkTalk Business joins the debate on a full fibre future
- Helping our Partners to build back better
- TalkTalk Business win Best Fibre Connectivity Provider at the Comms Business Awards 2020!
- Improving Employee Well-Being During COVID-19
- We’d like to introduce you to our TalkTalk Business Product Solutions Team – Focusing on creating value for our Partners
- TalkTalk Business shares research whitepaper to help Partners address the mass shift to hybrid working
- G.fast or FTTP – What are they and how to make the right choice for your customers?
- Six Top Tips to Help Your Employees Stay Connected While Working from Home
- Workplace wellbeing: A checklist for your business
- How to get a better work-life balance when hybrid working
- The modern workplace
- Wholesale Virtual Event 2021 – Reconnecting with our Partners
- Wholesale Virtual Event: A faster future
- Important update – Openreach stop sell at selected Exchanges
- Hybrid Working Opportunities for the Channel - Our Roundtable Discussion
- Full Fibre is far better for the environment
- Top tips on how you can support your remote workers
- Your full fibre broadband overview
- TalkTalk Wholesale Services has been shortlisted for 8 Awards in 2021!
- TalkTalk Business Critical Infrastructure Update
- TalkTalk Business takes home a BESMA award
- We're finalists in the Global Women in Telco and Tech awards
- TalkTalk Business is a finalist in the Comms National Awards 2019
- TalkTalk Business’ MPLS network to be implemented at Multi-Academy Trust to drive efficiencies and save costs
- TalkTalk Business shortlisted for the CRN Women in Channel Awards
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Increased investment in our Partners
- Britain's businesses prepare for hyper- speed
- TalkTalk launches campaign to raise awareness of vulnerable connectivity
- TalkTalk Business offer businesses greater resiliency with Mobile Back-up
- Everything you need to know about IP Voice (VoIP)
- Important Notification of Change Freeze 2020
It’s no secret that technology has transformed the way we work. Thanks to ubiquitous internet access, smartphones and videoconferencing, work can be done at any time and from anywhere. Advances in machine learning and artificial intelligence (AI) will soon bring about hybrid workforces of humans and machines. Despite this, many businesses are not yet leveraging technology to its full potential.
This is why we have launched our Workforces 2025 campaign to assess where UK businesses and their employees stand in their use of current and future-focused technologies. We also look at how prepared they are to withstand the impact of what the Organisation for Economic Co-operation and Development (OECD) has termed ‘the Fourth Industrial Revolution’.
The oncoming influx of machine learning, AI and robotics, and evolving employment expectations (especially as the first tranche of digital natives joins the workforce), are all predicted to turn the very concept of how we work on its head. Largely, in the research we commissioned with YouGov – which consulted 500 British business decision makers, as well as 2,000 consumers – we found that workers are frustrated by their office’s use of traditional and often inefficient technologies.
To remedy this, business leaders need to reconsider their strategic focus when approaching IT investment, looking further ahead to relevant and impactful next-generation technologies. Still, not all technologies are created equal and many will not survive the hype period. Therefore, to ensure the value of technology investments are maximised, decision makers need to carefully assess which technologies will benefit them and adopt wisely, rather than investing rashly to simply appear advanced.
In our research, we discovered that most of Britain’s workforce lacks access to the required level of technology to do their jobs well. For example, two thirds of employees believe that outdated technology impacts their workplace productivity in some way. In terms of time wasted in the office, 40 percent of workers attribute a slow internet connection to inefficiency, followed closely (36 percent) by having to use a work computer that is not powerful enough for their desired tasks. Old versions of software and systems that keep crashing account for 29 percent of workers’ technological frustrations, while nearly 1 in 5 of those surveyed feel their time is wasted when trying to share and download large documents, a common sign of poor internet speed and connectivity.
However, it’s not just that employers are reluctant to adopt newer technologies. In fact, the majority of British businesses are failing to take advantage of established solutions that have been available for decades. Our research found that just 3 percent of workers would describe their workplace as ‘Leading Edge’. This means having access to hi-spec computers, laptops and software, super-fast and reliable internet connectivity and the use of cloud-based software and collaboration tools. While use of tools like Skype, Facetime and WhatsApp is increasingly ordinary for consumers among all demographics, just 7 percent of employees say they regularly use video conferencing at work. When it comes to the use of instant messaging and business messaging tools, only 17 percent of people regularly use these collaboration tools in the workplace. In comparison, most Britons we surveyed (44 percent) describe their workplaces as ‘Traditional’. This means having access to useable but basic computers, telephones, and other hardware. They may typically experience slow to adequate internet speeds, systems, and connectivity which will hamper their day-to-day working practices.
Ultimately, if British businesses continue to neglect adopting the existing workplace technologies available to them, and more importantly, fail to prepare for emerging new technologies over the next five years, the potential impact upon the productivity and health of the British economy will be significant. In our research, we found that the top technology priority over the next decade for 55 percent of businesses is ensuring an adequate internet connection. By contrast, just 18 percent of businesses stated that investment in machine learning and artificial intelligence is a priority. This figure fell to just 6 percent for small businesses with fewer than 50 employees, which make up the bulk of the British economy. An attitude change is needed quickly among many of the country’s business leaders, or they will be left playing catch up to other more progressive nations that understand how newer technologies can streamline their models, driving happier, more efficient workers.
Our Workforces 2025 research highlights that too many British businesses could well be caught short by the rate of change currently underway in enterprise technology. Many industries, like retail, are already being transformed by digital native companies who will undoubtedly thrive in this technological revolution. While it is true that businesses must ensure they are getting the basics of their technology infrastructures operating smoothly to boost productivity a year from now, they must start thinking about how to capitalise in the coming Fourth Industrial Revolution. If they do not, they will likely fall by the wayside as more tech-savvy companies enhance worker productivity and deliver better products and services to their customers.
In this series of Workforces 2025 blogs, we will investigate a selection of future trends and developments that senior business decision makers need to consider and begin planning for, to keep their enterprises competitive at a pivotal time for the country’s global productivity. We will also look at how TalkTalk Business aims to assist in the successful delivery of these services, to enable a thriving future workplace.