2 key takeaways from Comms Vision 2018

2 key takeaways from Comms Vision 2018

Richard Thompson, Director of Partners

Richard Thompson, Director of Partners

Comms Vision 2018

Comms Vision returned to the breathtaking Gleneagles Hotel for one of the most highly anticipated events in the channel calendar, bringing together 150 leading experts from the Comms industry for three days of thought-provoking content, industry insights and networking.

What did we learn?

Digital Britain

This year’s theme was ‘Digital Britain’ with an emphasis on the Government’s plans to position the UK as a leader of technology in a post Brexit Britain. The Government recently launched the long-term strategy for telecommunications, which aims to provide the majority of the nation with access to 5G, connect 15 million premises to full fibre broadband by 2025, and provide full fibre broadband coverage across all of the UK by 2033. It’s a particularly exciting time for the channel, we’ve been ambitious about the future of fibre and now it’s coming to fruition – but will Britain’s infrastructure be able to cope?

Kristine Olson-Chapman, Managing Director of TalkTalk Business, confirmed the importance of fibre in her interview at Comms Vision. “The only way forward is full fibre and the race is on." She also noted that this could have a huge impact on channel business that fail to adapt to the demands of the market. "In the past the Government sat on the fence and nobody knew how an infrastructure upgrade would be funded. Now the Government and Ofcom are clear and have made an explicit policy change in favour of competition.” She went on to urge channel business to act now.

Boardroom sessions

As well as being a platinum sponsor of the event, TalkTalk Business held two boardroom sessions.

One focused on the future of connectivity and was led by Simon Leather, Head of Connectivity at TalkTalk Business. In his session, Simon examined the future of connectivity and discussed how the access landscape will change radically with a patchwork of Fibre providers.  He highlighted that as a scale player with a challenger mentality we are well positioned to ‘stitch the patchwork’ together with a combination of our mature service delivery, portals and APIs.

The second boardroom session was presented by Dan Richardson, Chief Operating Officer at TalkTalk Business, who discussed service and customer experience simplification for a Digital Britain.  Dan discussed the importance of understanding your customer’s feedback and shared the ways in which we’re improving our customer experience at TalkTalk Business with the help of our new One Customer Desk and an obsessive focus on automation, APIs and portals.

What was clear from speaking to other guests at Comms Vision is that the Partner channel is brilliantly placed to serve UK businesses and help them navigate through a range of new opportunities, from cloud-based services to connectivity types. However, whilst the channel is brilliantly placed, Partners are still keen to learn and welcome the insight, support and thoughts of leading carriers to help develop your plans and strategies. The Merger and acquisition space is alive and kicking with a lot of private equity available, allowing solid business’s to drive rapid and exciting growth plans.

We had a fantastic time at this year’s Comms Vision and want to thank everyone who took the time to attend the boardroom sessions and the 121 meetings. We hope you enjoyed the weekend as much as we did.