Proud to be keeping Britain connected

TalkTalk Business have been supporting essential services and key businesses with connectivity over the last few months – helping our Partners connect hospitals (including London’s Nightingale Hospital) fire brigades, care homes and upgrading bandwidth for supermarket Click and Collect centres.

As a Critical National Infrastructure provider, we must provide the robust connectivity needed to keep the nation working and online during the pandemic, especially key services and our vulnerable end-users.  TalkTalk Business has been working tirelessly to support this and there have been some incredible efforts to support a wide range of priority requests from our Partners.  Since the start of the crisis TalkTalk have managed 1174 high level escalations.

Read more on how TalkTalk Business have been keeping businesses and key services connected below…

Prioritising our NHS and critical services

TalkTalk Business has put in place a successful High-Level Escalation process to support priority Critical National Infrastructure customers, so that we are able deliver these projects as quickly as possible. We have supported our Partners in connecting the Nightingale hospitals in London, Birmingham NEC and Exeter, as well as 15 other hospitals and 19 Fire stations across the UK. We have also introduced two promotions on EAD for hospitals, 38 care homes, and other COVID-19 emergency response projects. This is essentially free line rental for six months on new installations and free bandwidth upgrades for three months for existing circuits where additional bandwidth is required.

We have also been working with DCMS to provide free fibre upgrades for NHS clinicians working from home during the crisis, who need a faster connection to effectively run online consultations, and supporting supermarkets with an emergency strategy to maintain the food supply to the UK, including upgrading 162 new click and collect supermarket locations, following the huge demand on basic food items that we have all seen.

TalkTalk has worked with the Hamilton Davis Trust to support the production of scrubs and plastic visors for frontline NHS staff and local care homes, providing office space for a local company run a production line. To date they have made over 35,000 plastic visors and are have now switched to producing scrubs and other materials to use in NHS facilities.

Keeping Britain connected

It has been a very challenging couple of months, and we are doing all we can to support our Partners and to continue to deliver our service without interruption. Our network engineers are constantly working hard across the country to keep our Partners and their customers online and maintain the 30% increase in usage, and to fix any faults as fast as they possibly can.

To keep you updated we have added a content hub to our website, which has been a useful repository of information for businesses and their customers, please see here for more information or give your Account Manager a call.