Connectivity Choices

A Private Network (MPLS) can be delivered over the following connectivity options, depending on your customers’ requirements:

• Broadband

• Ethernet over Fibre

•  

  Ethernet in the First Mile

• Ethernet Access Direct

• Other (International, Internet breakout etc.)

The following SLA's apply:

• Broadband
• Standard care - 3 day fix
• Enhanced care - Next day fix
• Ethernet over Fibre (EoFTTC) - 7 hour fix
• Ethernet in the First Mile (EFM) - 7 hour fix
• Ethernet Access Direct (EAD) - 4 hour fix

Managed routers and firewalls come with a 4 hour fix once we identify the fault is with the equipment not the connectivity.

• Our Private Network solutions offer a comprehensive choice of connectivity and resilience options, including QoS. Flexible bandwidth is delivered through a choice of accesses including Ethernet, EFM, EoFTTC.

• When you take Cloud Ready Private Network we can provide the level of support that’s right for you.
• Allour business-grade Private Network products include access to the fault-management team.
• You and your customers have access to a 600 strong UK based support team, offering specialist technical support.

• Our MPLS IPVPN Private Network enables you to connect individual sites. We have access products at over 3,000+ points of presence across the UK.
• Thanks to economies of scale across our Next Generation Network, we can pass the savings on to you.

• Network consolidation and design optimisation are the best ways to help your customers keep their expenses down.
• Our feature-rich products and services enable you to optimise their networks and lower bandwidth costs, reducing their total cost of ownership by consolidating voice and data.

• Our free monitoring tool makes it easy to manage your customer accounts. View their usage and potential bandwidth inefficiencies to resolve issues quickly and deliver on SLAs.
• Your Customers can choose Enhanced Monitoring to give them even greater visibility for their Business critical sites.

Enhanced Monitoring

Enhanced Monitoring delivers near real-time device and circuit monitoring through a single portal across your network for IPVPN (MPLS) and DIA circuits.

Key benefits:

• View near real-time (data is refreshed every 2 minutes) activity across your network within one dashboard.
• Custom alert notifications if an error does occur, highlighting the root cause so you can resolve it quicker.
• Drill down into key functions such as circuit utilisation, average response times, application usage, packet loss, latency and jitter.
• Create and download custom reports.
• All this insight allows you to make data driven decisions about how to optimise network performance for your customers.

Upgrading

• Providing a smooth customer transition on to our Next Generation Network is simple due to our installation support.
• With extensive transitioning experience our dedicated team can deliver pre-sales support, technical consultancy and onsite installation.

Hardware

• We can also provide a managed service including all hardware and failure replacements within 4 hours. This helps to reduce your risks and overheads, eliminating the need for in-house skills and resource.