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Contact Centre Partner Solutions

Contact Centre Partner Solutions

Call Us 08009540764

Improve call management across multiple sites including home and remote workers.

Great For

  • Multi-site Businesses

    Multi-site Businesses

  • Call Centres

    Call Centres

  • Remote Working

    Remote Working

  • Easy to Set-up

    Easy to Set-up

Benefits

  • Self-serve inbound solution designed specifically for partners

  • Highly scalable, with no lineage or capacity restrictions

  • No set-up charges for the basic features

  • Can be used with most number ranges and number types

  • Rapid service set-up

  • Business Grade assurance wrap

  • Minimal training required

  • Ideal as DR solution

What is a Contact Centre?

Our Contact Centre is a virtual call centre solution enabling your customers to cost-effectively manage in and outbound calls with employees anywhere. Whether they are based in an office, working remotely or from home. It includes useful features like customisable dashboards in a wall-board view and call routing. It also provides real-time and historic reporting as well as disaster recovery management. All without the expense of infrastructure and hardware.

As it’s cloud-based, our Contact Centre offers a number of great in-built features for Disaster Recovery (DR) making it ideal to maintain business continuity in the event of something like a network outage or natural disaster. Using the web-portal and in-built features, the Disaster Recovery solution can be brought online within minutes to supplement existing site-based hardware or as a complete replacement. Once the crisis is over, it can easily be switched back to sleep mode.

It’s so flexible, this self-serve application allows customers to configure their own service, so they can create a new agent, add a call script or an IVR etc… Users can also manage service configurations through our secure web portal which can be accessed using a username and password.

The Details

Training

Product (Admin) training is available as distance learning, on a ‘train the trainer’ basis.

Face-2-Face training is available on request through the TalkTalk Business product support group.

Management

All service requests and configuration are managed through the Contact Centre portal.