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Improve call management across multiple sites including home and remote workers.
Great For
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Multi-site Businesses
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Call Centres
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Remote Working
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Easy to Set-up
Benefits
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Self-serve inbound solution designed specifically for partners
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Highly scalable, with no lineage or capacity restrictions
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No set-up charges for the basic features
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Can be used with most number ranges and number types
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Rapid service set-up
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Business Grade assurance wrap
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Minimal training required
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Ideal as DR solution
What is a Contact Centre?
Our Contact Centre is a virtual call centre solution enabling your customers to cost-effectively manage in and outbound calls with employees anywhere. Whether they are based in an office, working remotely or from home. It includes useful features like customisable dashboards in a wall-board view and call routing. It also provides real-time and historic reporting as well as disaster recovery management. All without the expense of infrastructure and hardware.
As it’s cloud-based, our Contact Centre offers a number of great in-built features for Disaster Recovery (DR) making it ideal to maintain business continuity in the event of something like a network outage or natural disaster. Using the web-portal and in-built features, the Disaster Recovery solution can be brought online within minutes to supplement existing site-based hardware or as a complete replacement. Once the crisis is over, it can easily be switched back to sleep mode.
It’s so flexible, this self-serve application allows customers to configure their own service, so they can create a new agent, add a call script or an IVR etc… Users can also manage service configurations through our secure web portal which can be accessed using a username and password.
