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Download product documentation to view offline or share.
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We’ve got over 20 years’ experience supporting businesses of all sizes, giving them the right communications platform to thrive.
We’ve invested a huge amount in developing our Tier 1 Next Generation Network, one of the largest, most connected all-IP networks in the UK.
With access to a Next Generation Network, industry leading products and all the support your clients will need, we can make you a highly attractive provider.
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Improve call management across multiple sites including home and remote workers.
Multi-site Businesses
Call Centres
Remote Working
Easy to Set-up
Self-serve inbound solution designed specifically for partners
Highly scalable, with no lineage or capacity restrictions
No set-up charges for the basic features
Can be used with most number ranges and number types
Rapid service set-up
Business Grade assurance wrap
Minimal training required
Ideal as DR solution
Our Contact Centre is a virtual call centre solution enabling your customers to cost-effectively manage in and outbound calls with employees anywhere. Whether they are based in an office, working remotely or from home. It includes useful features like customisable dashboards in a wall-board view and call routing. It also provides real-time and historic reporting as well as disaster recovery management. All without the expense of infrastructure and hardware.
As it’s cloud-based, our Contact Centre offers a number of great in-built features for Disaster Recovery (DR) making it ideal to maintain business continuity in the event of something like a network outage or natural disaster. Using the web-portal and in-built features, the Disaster Recovery solution can be brought online within minutes to supplement existing site-based hardware or as a complete replacement. Once the crisis is over, it can easily be switched back to sleep mode.
It’s so flexible, this self-serve application allows customers to configure their own service, so they can create a new agent, add a call script or an IVR etc… Users can also manage service configurations through our secure web portal which can be accessed using a username and password.
Download product documentation to view offline or share.
Product (Admin) training is available as distance learning, on a ‘train the trainer’ basis.
Face-2-Face training is available on request through the TalkTalk Business product support group.
All service requests and configuration are managed through the Contact Centre portal.
©TalkTalk Communications Ltd (trading as TalkTalk Business)
The business division of the TalkTalk Group 2019