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Hosted Voice Partners

A dynamic communications solution, with a range of features that support flexible, home and remote working.

What is Hosted Voice?

Hosted Voice is a single, cloud based communication solution that works across employee’s mobile phones, desk phones and laptops/desktops.

It allows staff to communicate regardless of their location and brings together voice, chat, messaging, and team collaboration to allow employees to easily interact with colleagues, customers and partners. It also integrates with an organisation’s existing IT infrastructure such as Skype for Business.

Secure and scalable
As a cloud based system, there is no need for expensive on-site PBXs, it is fully resilient and secure.

Easy to manage
Hosted Voice has its own intuitive self-service online portal to manage users and provide call reporting. Each employee only needs a single sign on to login to their desk phones, mobile applications and desktop soft client.

Download the Hosted Voice Datasheet

What does Hosted Voice look like?

Communicate anywhere, anytime, on any device.

Connect your employees using Hosted Voice for effortless, seamless and secure collaboration. Our application brings together voice, desktop sharing, chat, presence, video and conferencing.

Watch our video to find out more.

Benefits

Fully resilient voice solution without the need for expensive capital expenditure
24/7 support, maintenance and upgrades included
A mobile-first platform with applications for Android, iOS, BlackBerry and Windows Phone
Growing businesses can expand or move premises without any reconfiguration
Intuitive online self-service portal
Offers complete encryption of voice calls
Integrates with Microsoft Office 365 Skype for Business

Options

Option	Title	Description
One	Standard Bundle	Voice feature set.
Two	Business Bundle	Voice feature with voicemail and voicemail to email.
Three	Mobility Bundle	Voice feature set with voicemail and voicemail to email, and mobile twinning. Able to be enhanced with MiCollab, MiTeam and Skype for Business bolt-ons

The Details

Downloads

Download product documentation to view offline or share.

Datasheet

SLAs

There is a full and published SLA for the service including an 8 hour fix (excludes connectivity and customer on-premise equipment).

Contracts

Hosted Voice is available on 1 or 3 year contracts.

Lead Times

Lead times vary depending on how complex getting your customer’s business connections up and running is. This can vary according to their broadband and transferring numbers from their current Service Provider.

Management

Configuration and Management is via a self-service online portal.

Can customers keep existing numbers?

You can port numbers from other Service Providers where there is a porting agreement in place. If the existing service is already with TalkTalk Business then you can migrate these numbers to the Hosted Voice solution.

Why does the customer need to be registered with Royal Mail?

All Service Providers have a legal obligation to ensure that company address details are accurate as they are used by the Police, Fire and Ambulance services.

Are there different handset options?

Yes, you can choose any combination of handsets or softphone applications according to the requirements.

Great For

Growing businesses
Multi-site Businesses
Low Cost Calls
Flexibility