Inbound Solutions

Inbound Solutions

Customisable, self-serve solutions to give complete call control

Call management with resilient, highly reliable Inbound Solutions.  Our advanced technology allows you to monitor and manage an array of services through our easy-to-use online system.  It ensures you meet peak periods with ease, maintaining excellent customer service levels and vital business continuity.

An MPF connection offers great revenue opportunities from the combination of line rental, broadband and call revenues.

Business Numbers

Enables you to offer your customers a wide range of free geographic and memorable numbers.

  • Extend your customers’ geographical reach.
  • Offer memorable numbers that make calling simple and improve brand recognition.
  • Customers can easily monitor call volumes and marketing campaigns.

Great for

  • Easy to Set-up Easy to Set-up
  • Flexibility Flexibility
  • Cost Savings Cost Savings
Product detail

IVR

Make sure your calls are answered and directed to the right personnel with our efficient IVR service.

  • Increases call answer rates, accuracy and improves customer service.
  • Eliminates abandoned calls and reduces waiting times.
  • Help customers manage busy periods and higher call volumes more effectively.

Great for

  • Growing businesses Growing businesses
  • Easy to Set-up Easy to Set-up
  • Flexibility Flexibility
Product detail

Call Recording

A profitable, easy to sell solution with guaranteed quality.

  • Highly-secure with the compliance option of Payment Card Industry Data Security Standard (PCI DSS).
  • Fully managed solution with features that protect card details and sensitive data when self-serve payment systems are in use.
  • Secure portal for searching and playing recordings. Scales from a single line and can be can be white labelled.

Great for

  • Call Centres Call Centres
  • Multi-site Businesses Multi-site Businesses
  • Remote Working Remote Working
Product detail

Intelligent Call Control

An online portal that enables management of inbound numbers and call handling in real-time.

  • Self-serve inbound solution designed specifically for Partners.
  • No set-up or monthly rental charges for the basic features.
  • Range of basic and advanced call handling features e.g. Auto-attendant, Divert plan etc.

Great for

  • Multi-site Businesses Multi-site Businesses
  • Call Centres Call Centres
  • Easy to Set-up Easy to Set-up
Product detail

Intelligent Call Engine

An API that enables management of Intelligent Call Control services.

  • Self-serve inbound solution designed specifically for Partners.
  • No set-up or monthly rental charges for the basic features.
  • Range of basic and advanced call handling features e.g. Auto-attendant, Divert plan etc.

Great for

  • Multi-site Businesses Multi-site Businesses
  • Call Centres Call Centres
  • Easy to Set-up Easy to Set-up
Product detail