- Partner Types
- Why TalkTalk Business?
News & Insight
- Help your customers win more this Black Friday
- Case study: Using powerful data to drive fibre upsell for our Partners
- Digital Britain 2.0: Comms Vision 2019 highlights
- Capacity Europe 2019 highlights
- 6 reasons to add G.fast to your connectivity portfolio
- Could EoFTTC hit the sweet spot for your customers?
- 3 things we learned at Channel Live 2019
- 5 reasons to visit us at Channel Live
- Harnessing Google's digital marketing insights to boost your business
- How to use robotics to improve business operations
- Q&A with Simon Leather at Connected Britain 2019
- Fibre and the channel: Busting the myths
- International Telecoms Week 2019: Meet the team
- Key takeaways from the Connectivity Matters Summit 2019
- Why the WLR switch off is an opportunity, not a threat
- 4 insights to reduce churn and stay one step ahead
- What we learnt at our first Partner Roadshow
- 5 ways to support your customers’ digital transformation
- Our COO's tips for winning business through customer experience
- Telco forecast: What to expect in 2019
- Top 5 network insights
- What's Christmas without connection?
- 11 steps to reduce the risk of telecoms Fraud over Christmas
- Rob's had a day to forget
- Comms vision 2018 Highlights
- Meet us at Capacity Europe
- Making Unified Communications reeeeeally simple
- The Third Wave of Connectivity Evolution……Ultrafast
- Soapworks - A home to be proud of
- TalkTalk Business takes home a BESMA award
- We're finalists in the Global Women in Telco and Tech awards
- TalkTalk Business is a finalist in the Comms National Awards 2019
- TalkTalk Business’ MPLS network to be implemented at Multi-Academy Trust to drive efficiencies and save costs
- TalkTalk Business shortlisted for the CRN Women in Channel Awards
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Increased investment in our Partners
- Britain's businesses prepare for hyper- speed
- TalkTalk launches campaign to raise awareness of vulnerable connectivity
- TalkTalk Business offer businesses greater resiliency with Mobile Back-up
Working with TalkTalk Business
A refreshing approach to business
We’re geared towards providing you with a great range of innovative products, but we also offer an excellent support system to get you up and running so you can offer the best service to your customers, protecting your reputation and brand.
We have over 20 years of experience working with Partners and have developed a support structure that can help you on every level.
TalkTalk Business' capability, flexibility and complete transparency is by far the best we've experienced...
Head of Network Infastructure, ANS
Collaboration at every step
We'll work closely with you during your business planning stages to develop a collaborative way of working together. You can keep in touch with our helpful team across all levels, including Provisioning Coordinators, Fault Managers as well as our highly skilled Account Managers.
Our dedicated On-Boarding team makes joining TalkTalk Business both quick and easy. They help build great relationships from day one and you'll be fully trained on how to access all the information and support you need to get going, so you can provide the best service to your customers.
Training and support as you need it
Whatever products and services you add to your portfolio, we'll give you all the training tools and marketing help you need to make the most of your new opportunities. Our three-tier account structure makes sure you have the commercial support as well as the operational and technical resources you need, all delivered by your dedicated Account Management team.
The TalkTalk Business Product Delivery Manager delivered an excellent training session and the after support has been truly fantastic...
Business Provisioning & WLR Manager, KCOM
In-life service management teams
Once you’re all set up, our teams will be ready to help you with everything from provisioning, voice and data repair and incident management to change and jeopardy management. We ensure that any issues or technical problems will be resolved quickly.
Impressive support level agreements
To ensure that you and your customers receive a service that delivers the support you need we have outstanding Service Level Agreements in place. As part of this, we provide exceptional fault management support in the following areas:
- Next Generation Network
- 3rd party interconnects or other TalkTalk Business equipment
- Other destinations including international
- Managing the relationship with BT/Openreach
We'll cover provisioning, single line faults for voice and data, as well as network failures. The Service Level Agreement clock starts as soon as the trouble report is raised. This runs throughout the process, but will be paused during periods when TalkTalk Business is waiting for customer activity or a delay is caused by the end user.