TalkTalk's new reserach reveals the importance home workers place on fast, reliable internet connectivity as well as some of the benefits to come out of remote working.
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Dedicated internet access - EFM
What is Cloud-ready Ethernet First Mile (EFM)?
Ethernet in the First Mile (EFM) is an affordable way to achieve greater, guaranteed symmetric bandwidth than is available using broadband, whilst maintaining an Ethernet handover interface.
Thanks to having identical upload and download speeds (up to 10 or 20 Mbps), EFM can support VoIP and hosted solutions.
The service is delivered using multiple standard copper telephone lines either in a bundle of 2 or 4 lines to build a single service. The technology used is SDSL rather and ADSL to provide a symmetric service. A 2 pair may run up to 10Mb and a 4 pair may run up to 20Mb depending on the length of the copper. An on-site box then ‘bonds’ these multiple SDSL services into a single Ethernet service making it easier for you, the customer. The box will handle line failures to maintain uptime should one of the copper lines fail but it leads to a degradation of service.
Ethernet First Mile is ideal for both Cloud-ready Internet Access and Private Network internet and MPLS services. Often chosen for its speedy transfers of large data files as well as running simultaneous applications like SIP, video conferencing and real-time business applications.
EFM Benefits
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Fix time SLA of 7 hours.
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99.995% network reliability.
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24/7 UK based support team.
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Largest EFM network in the UK.
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Consistent service if a component line fails.
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Fixed monthly costs - so no surprises.
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Supports VoIP and hosted solutions.
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Provides symmetric bandwidth.
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Available on 1 or 3 year contracts.
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Priority over residential traffic.
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Ideal if Excess Construction Charges (ECCs) or complex wayleaves are needed for fibre products.
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Great for Cloud-ready internet and private services at targeted sites with lower bandwidth needs.
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EFM Details
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SLAs & Support Service
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Easy to do Business With
Why TalkTalk Business
60% More Ethernet Exchanges vs BT
95% UK Coverage
7 Hour Fast Fix Time SLA
99.995% Network Reliability
More Points of Presence than Other Provider
90% First Call Resolution & 24/7 UK Support
BAM Nuttall Case Study
"In order to achieve our goals for the business and our customers, we had to explore the capabilities of alternate ISPs. TalkTalk Business stood out from the start. Not only could they deliver the performance levels we sought, but they guaranteed a fantastic proposition and service wrap. They’ve been excellent from the outset and are developing into a trusted partner to our business."
TalkTalk Business stood out from the start
Asset and Deployment Manager
Fuller's Case Study
"The service we've received since we moved over to TalkTalk Business means we’re able to get in touch with the right people when we need them. Our helpdesk support manager deals directly with the network and telecoms team, and I can also contact our dedicated account manager."
We're able to get in touch with the right people when we need them
Oliver Boardman, ICT Manager
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