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Hosted Voice

Equal functionality to a traditional phone system for a fraction of the cost

from £8 per user per month

Hosted Voice (VoIP)

Hosted Voice is a VoIP, cloud based phone system that routes your calls through your Internet connection. It integrates with your office and mobile handsets bringing all of the features of a traditional phone system whilst offering savings with a low-cost pay monthly model and no installation fees.

Hosted Voice (VoIP) Bundles

Basic Enhanced Unlimited
+ 200 minutes per user per month to Local, National and Mobile numbers + 1000 minutes per user per month to Local, National and Mobile numbers + unlimited minutes to Local, National and Mobile numbers
£8 pupm £11 pupm £12 pupm
minutes can be allocated individually or pooled for all users minutes can be allocated individually or pooled for all users minutes are pooled for all users – fair usage policy applies

Looking for an internet connection, too? Our Hosted Voice (VoIP) services can be bundled with our range of connectivity options.

Why choose a Hosted Voice (VoIP) System

  • Save money – make calls over your Internet connection, remove the need for phone lines.

  • Chat, video conference, screen share, see colleagues availability.

  • Integrates with your office handset, mobile, laptop and desktop so you never miss a call.

  • 200 or 1,000 minute call bundles available to 01, 02, 03 and 07 numbers.

  • Web-based portal, add new employees or make changes on demand.

  • Business continuity – automatically re-route calls from one location to another.

  • Access new features and upgrades when released.

  • 24/7 UK-based support.

The Details


We have a full, published SLA for the service including an 8 hour fix (It excludes connectivity and customer on-premise equipment).


A team of dedicated professionals will ensure you to get the most out of our Hosted Voice service. Front-line support is provided by our 600 strong, UK based customer service team. They’re on hand for day-to-day advice and assistance. For a fast response to issues on the ground, our local engineers are ready to handle volumes and systems of all sizes, including Mitel, Avaya and Microsoft.  

Co-ordinating operations and providing the very latest knowledge in VoIP and Hosted Voice is the Engineering Centre of Excellence, our technology hub for sales support, provisioning and solution management. This multi-layered team is here to ensure your solution works seamlessly and reduce your management resource through collaborative partnership. The team’s continuous accreditations in Microsoft Lync and Mitel Unified Communications back our specialist understanding of PBX solutions and unified messaging.

Contract and Lead Times

Hosted Voice is available on 12 or 36 month contracts.

Lead times vary depending on how complex getting your connectivity up and running is, eg. broadband and transferring numbers from your current Service Provider may take a little longer.


Basic training is delivered as part of the customer deployment. Your project is fully managed from beginning to completion by your Project Co-Ordinator.  Customer configuration is managed using the self-service online portal.

Can I keep my existing numbers?

Yes, you can port your numbers from other Service Providers where there is a porting agreement in place. If your existing service is already with TalkTalk Business then you can migrate these numbers to the Hosted Voice solution.

Why does my company need to be registered with Royal Mail?

Yes, all Service Providers have a legal obligation to ensure that your company address details are accurate as it is used by the Police, Fire and Ambulance services.

Can I choose different handsets for different members of my business?

Yes, you can choose any combination of handsets or softphone applications to suit your business.

The Future of IP Voice

The Future of IP Voice

The technology used to make traditional phone calls is being modernised and replaced with a new digital network, also called a VoIP (Voice Over IP) network.

Find out more


Pay for what you need

It’s ideal for growing businesses, with 5 or more phone users, as it’s a pay monthly model and you only pay for the number of phone users you need. Even better there are no upfront or installation costs.

Great for flexible working locations

It allows your team to communicate regardless of their location and brings together voice, messaging and presence to allow easy interaction. It also integrates with existing IT infrastructure such as Skype for Business.

And, with one single supplier and a transparent price per-user, management is really simple.

Download the Hosted Voice Datasheet

How does Hosted Voice work?

Communicate anywhere, anytime, on any device.

Chat, make and receive calls from your desktop through your mobile, see your colleagues availability and schedule conferences. Hosted Voice offers more tools to help your team communicate in real-time.

Watch our video to find out more.

Free eBook: A buyers guide to business VoIP

Free eBook: A buyers guide to business VoIP

Are you ready to join the 45% of businesses already enjoying savings and increased productivity through IP Voice adoption?

Read our checklist of the top questions you should consider when choosing VoIP

Download eBook

How TalkTalk Business keeps agile teams in touch

Watch how Eleven Marketing & Communications improved their collaborative working using Hosted Voice.

Why TalkTalkBusiness

Employees can download the app directly from the application store for Android, iOS, BlackBeTalkTalk Business’ has delivered IP telephony since 2009 and launched our Hosted Voice solution in 2012 utilising Mitel’s communications technology.

As one of the world’s most trusted communications providers, Mitel power more than 2 billion business communications and 60 million business users.

In 2017 TalkTalk Business became one of only four Mitel Platinum partners in the UK, and in recognition for the close collaboration and success of the partnership, Mitel awarded TalkTalk Business its Cloud Service Provider of the Year 2016. Together Mitel and TalkTalk Business provide a compelling Unified Communications platform for our customers.

Mitel Cloud Service Provider of the year 2016                                                    Platinum Solutions Partner
Mitel Cloud Service Provider 2016                                  Platinum Solutions Partner

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