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Mitel Cloud Service Provider of the year 2016
Low Cost Calls
Reliability, consistent call quality, that’s highly resilient.
New features easily added without upgrades or costly technology.
Flexible, self-service portal makes changes and expansion simple.
No hidden costs. Everything included in one monthly price.
200 or 1,000 minute call bundles available to 01, 02, 03 and 07 numbers.
Use with IOS & Android mobile devices as well as your laptop or desk phone
24/7 UK based support.
What is Hosted Voice?
Hosted Voice is a flexible, resilient way to keep your workforce connected across multiple sites, or whilst on the move. It relieves you of managing an on-site server and all the equipment and expense that come with it.
Hosted Voice also offers you total flexibility, ideal for a growing business with 5 or more phone users and is perfect for keeping up to date with technology. The real beauty is that it gives you the same functionality as a traditional PBX system with features like Auto Attendant and Voicemail to email. Not only that, but with one single supplier and a transparent price per-user, management is really simple.
In fact, Hosted Voice enables users to seamlessly switch from one device to another, with video conferencing and video calling from any location. This ability to work-anywhere reduces travel costs and promotes productivity by giving employees greater flexibility at work.
We have a full, published SLA for the service including an 8 hour fix (It excludes connectivity and customer on-premise equipment).
A team of dedicated professionals will ensure you to get the most out of our Hosted Voice service. Front-line support is provided by our 600 strong, UK based customer service team. They’re on hand for day-to-day advice and assistance. For a fast response to issues on the ground, our local engineers are ready to handle volumes and systems of all sizes, including Mitel, Avaya and Microsoft.
Co-ordinating operations and providing the very latest knowledge in VoIP and Hosted Voice is the Engineering Centre of Excellence, our technology hub for sales support, provisioning and solution management. This multi-layered team is here to ensure your solution works seamlessly and reduce your management resource through collaborative partnership. The team’s continuous accreditations in Microsoft Lync and Mitel Unified Communications back our specialist understanding of PBX solutions and unified messaging.
Hosted Voice is available on 12 or 36 month contracts.
Lead times vary depending on how complex getting your connectivity up and running is, eg. broadband and transferring numbers from your current Service Provider may take a little longer.
Basic training is delivered as part of the customer deployment. Your project is fully managed from beginning to completion by your Project Co-Ordinator. Customer configuration is managed using the self-service online portal.
Can I keep my existing numbers?
Yes, you can port your numbers from other Service Providers where there is a porting agreement in place. If your existing service is already with TalkTalk Business then you can migrate these numbers to the Hosted Voice solution.
Why does my company need to be registered with Royal Mail?
Yes, all Service Providers have a legal obligation to ensure that your company address details are accurate as it is used by the Police, Fire and Ambulance services.
Can I choose different handsets for different members of my business?
Yes, you can choose any combination of handsets or softphone applications to suit your business.
What is Category 5 cabling and why do I need it?
Category 5 cabling is the cabling used to create a computer data network within your office building. It’s also used by the Hosted Voice solution to transmit voice calls to and from your business.
Over 75,000 join campaign to Fix Britain’s Internet
It’s incredible to think nearly ten weeks has passed since the Fix Britain’s Internet campaign launched. In recent weeks over 75,000 people have responded to Ofcom’s consultation on the future of the nation’s broadband.
Why we’re supporting this year’s Small Business Saturday
We’re proud to announce that TalkTalk Business will once again support Small Business Saturday this year. Small Business Saturday is an annual event highlighting the very best in small business success.
Working with Openreach to improve the speed of provisioning of new Ethernet orders
In my last blog, I explained how TalkTalk Business is working more closely with Openreach to improve the Ethernet installation timescales for our customers and the industry as a whole.
On-site vs Hosted Phone System, should you care?
Recently phone systems have transitioned through a major technology shift from most businesses having a physical phone system on site to an option where everything can be stored in the Cloud.
Fullers was looking to connect multiple sites securely and consistently, whilst reducing costs, rationalising suppliers and simplifying support processes.
With an MPLS IPVPN wide area networking (WAN) solution deployed over EFM, the business can now rely on the superior network performance it needs, while enabling fast and secure data transfer between all its UK sites.
Increasingly, businesses are moving critical infrastructure online, making them more vulnerable to digital threats.
Cyber Security Webinar
In July, we held our Cyber Security Briefing via webinar. The purpose of the briefing was to share TalkTalk's lessons learnt following the cyber attack we experienced in 2015.
International Numbers Webinar
TalkTalk Business’ International Numbers allows you to create an international reach by utilising Local DID Numbers in over 140 countries and International Toll Free Service in over 110 countries.
4 Steps To Your Hosted Voice
- Sales consultation
- Quotation and project approval
- Service Set-up