* Denotes a required field

Hosted Voice

Request a Call Back Call Us 08002315951

Bundle Hosted Voice with Ethernet over Fibre connectivity and save 40% per year

from £7 per user per month

Great For

Growing businesses
Multi-Site Businesses
Low Cost Calls
Flexibility

Benefits

Grow or move premises without reconfiguration.
No need for expensive capital expenditure.
Resilient and consistent call quality.
No hidden costs. Everything included in a monthly price.
Apps for Android, iOS, Blackberry and Windows.
New features easily added without upgrades or costly technology.
Flexible, self-service portal makes changes and adding extra users simple.
200 or 1,000 minute call bundles available to 01, 02, 03 and 07 numbers.
Compatible with IOS, Android & Office 365, as well as your laptop or desk phone.
24/7 UK- based support.

Options

Inclusive mins (01, 02, 03 and 07)	Handsets	Price
200	No	£7 per user per month
200	Yes	£9 per user per month
1,000	No	£10 per user per month
1,000	Yes	£12 per user per month

What is Hosted Voice?

Hosted Voice is an all-in-one cloud based phone system that routes calls through the internet meaning there is no need for expensive on site hardware. It’s ideal for a growing business with 5 or more phone users

Save on equipment costs

As it’s Cloud based it relieves you of managing an on-site server and all the equipment and expense that come with it and, gives you the same functionality as a traditional on premise phone system, with features like Auto Attendant and Voicemail to email

Great for flexible working locations

It allows staff to communicate regardless of their location and brings together voice, chat and messaging to allow employees to easily interact with colleagues and customers. It also integrates with an organisation’s existing IT infrastructure such as Skype for Business.

And, with one single supplier and a transparent price per-user, management is really simple

Download the Hosted Voice Datasheet

Mobile-First Unified Communications

MiCollab is a mobile-first designed communications and collaboration solution from Mitel, which integrates seamlessly with TalkTalk Business’ Hosted Voice platform*, providing a unified communications service that can be used to communicate from their desktop, office phone or mobile device.

Employees can download the app directly from the application store for Android, iOS, BlackBerry and Windows Phone, using the same login details as the laptop/desktop soft client.

It puts mobile at the heart of Hosted Voice, allowing employees to connect whether they are in the office, at home, or on the move. Mobility Bundle is required.

The Details

Limited Time Offer

When you bundle Hosted Voice with Ethernet over Fibre connectivity you save 40% per year. Request a quote

Recommended: Ethernet over Fibre is chosen for its speedy transfer of large data files as well as running simultaneous applications like SIP Trunks, video conferencing and real-time business applications.

*Terms apply: save 40% on the cost of Ethernet over Fibre (EoFTTC) over 12 months when you purchase at least 15 Hosted Voice licences (call bundle packages only) along with EoFTTC which is normally £100 per month and is reduced as part of this offer to £60 per month for the duration of your minimum term contract. Offer ends 10 October 2017.

Downloads

Download product documentation to view offline or share.

Datasheet

Presentation

Schematic

SLA's

We have a full, published SLA for the service including an 8 hour fix (It excludes connectivity and customer on-premise equipment).

Support

A team of dedicated professionals will ensure you to get the most out of our Hosted Voice service. Front-line support is provided by our 600 strong, UK based customer service team. They’re on hand for day-to-day advice and assistance. For a fast response to issues on the ground, our local engineers are ready to handle volumes and systems of all sizes, including Mitel, Avaya and Microsoft.

Co-ordinating operations and providing the very latest knowledge in VoIP and Hosted Voice is the Engineering Centre of Excellence, our technology hub for sales support, provisioning and solution management. This multi-layered team is here to ensure your solution works seamlessly and reduce your management resource through collaborative partnership. The team’s continuous accreditations in Microsoft Lync and Mitel Unified Communications back our specialist understanding of PBX solutions and unified messaging.

Contract and Lead Times

Hosted Voice is available on 12 or 36 month contracts.

Lead times vary depending on how complex getting your connectivity up and running is, eg. broadband and transferring numbers from your current Service Provider may take a little longer.

Training

Basic training is delivered as part of the customer deployment. Your project is fully managed from beginning to completion by your Project Co-Ordinator. Customer configuration is managed using the self-service online portal.

Can I keep my existing numbers?

Yes, you can port your numbers from other Service Providers where there is a porting agreement in place. If your existing service is already with TalkTalk Business then you can migrate these numbers to the Hosted Voice solution.

Why does my company need to be registered with Royal Mail?

Yes, all Service Providers have a legal obligation to ensure that your company address details are accurate as it is used by the Police, Fire and Ambulance services.

Can I choose different handsets for different members of my business?

Yes, you can choose any combination of handsets or softphone applications to suit your business.

What is Category 5 cabling and why do I need it?

Category 5 cabling is the cabling used to create a computer data network within your office building. It’s also used by the Hosted Voice solution to transmit voice calls to and from your business.

Mitel Cloud Service Provider 2016 Platinum Solutions Partner

Why TalkTalkBusiness

Employees can download the app directly from the application store for Android, iOS, BlackBeTalkTalk Business’ has delivered IP telephony since 2009 and launched our Hosted Voice solution in 2012 utilising Mitel’s communications technology.

As one of the world’s most trusted communications providers, Mitel power more than 2 billion business communications and 60 million business users.

In 2017 TalkTalk Business became one of only four Mitel Platinum partners in the UK, and in recognition for the close collaboration and success of the partnership, Mitel awarded TalkTalk Business its Cloud Service Provider of the Year 2016. Together Mitel and TalkTalk Business provide a compelling Unified Communications platform for our customers.

Our Next Generation Network

95%

UK coverage
99.995%

Network reliability

On-site vs Hosted Phone System, should you care?

30/08/2016

Recently phone systems have transitioned through a major technology shift from most businesses having a physical phone system on site to an option where everything can be stored in the Cloud.

Mobile in 2017 and beyond: Key trends in 2017

13/04/2017

Mobile should now be a part of every business’s communications strategy. But today, this means much more than just being able to support your employees who want to connect with the business via their smartphone.

Read all Blogs here

Fullers

25/05/2016

Fullers was looking to connect multiple sites securely and consistently, whilst reducing costs, rationalising suppliers and simplifying support processes.

DX Group

07/07/2014

With an MPLS IPVPN wide area networking (WAN) solution deployed over EFM, the business can now rely on the superior network performance it needs, while enabling fast and secure data transfer between all its UK sites.

Read all Case Studies here

Workforces 2025

04/09/2017

Will your business be affected by automation and AI? TalkTalk Business conducts a YouGov survey and collaborates with a leading futurologist to provide insight in to the future of the business workforce.