Inbound Solutions

Inbound Solutions

Customisable, self-serve solutions to give you complete call control

Improve your business’ call management with resilient, highly reliable Inbound Solutions. Our advanced technology allows you to monitor and manage an array of services through our easy-to-use online system. It ensures you meet peak periods with ease, maintaining excellent customer service levels and vital business continuity.

Our Inbound Solutions offer a range of provisioning and reporting tools, routing options, features and IVR services. Because we work closely with you, our consultants can tailor a unique solution, or recommend an effective off-the-shelf package. Both will make your business more efficient, while our transparent pricing structure, free portal and no licence fees for extra users, all add value and savings.

Business Numbers

Choose Business Numbers to suit and enhance your brand. Whether you’d like to offer customers free calls, appear as a national company or have numbers that are easy to remember, TalkTalk Business has an extensive range.

  • Memorable numbers make calling simple and improve brand recognition.
  • Easily monitor call volumes and marketing campaigns.
  • Integrates with other services like IVR and Hosted Contact Centre.

Great for

  • Low Cost Calls Low Cost Calls
  • Easy to Set-up Easy to Set-up
  • Flexibility Flexibility
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IVR

Make sure your calls are answered and directed to the right personnel with our efficient IVR service. The automated voice helps customers select the department, or service they need during and out of office hours.

  • Increase call answer rates, accuracy and improve customer service.
  • Eliminate abandoned calls and reduce waiting times
  • Manage busy periods and higher call volumes more effectively.

Great for

  • Call Centres Call Centres
  • Multi-site Businesses Multi-site Businesses
  • Easy to Set-up Easy to Set-up
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Call Recording

Offers a secure, cost effective way to capture all inbound and outbound conversations. With easy recording, storing and playback features, our fully managed solution is great for compliance and staff training.

  • Highly secure, recordings are stored across multiple locations.
  • Highly scalable, with no lineage or capacity restrictions.
  • No set-up charges for the basic features.

Great for

  • Call Centres Call Centres
  • Multi-site Businesses Multi-site Businesses
  • Remote Working Remote Working
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Audio Conferencing

Our flexible Audio Conferencing works with a variety of Business Numbers, connecting personnel across the UK. Being cloud based, it’s easy to set-up and the pay as you go service means it’s also highly cost effective.

  • Its flexibility means you can speak to up to 20 colleagues.
  • Works with a variety of Business Numbers, 0800, 0870, 0844 and more.
  • Cost effective pay as you go service, with no monthly fees or set-up charges.

Great for

  • Mid-sized and Large Mid-sized and Large
  • Multi-site Businesses Multi-site Businesses
  • Remote Working Remote Working
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Contact Centre

A cloud-based, feature rich virtual contact centre solution. There’s no on-site equipment and all control is managed via a secure portal. This highly scalable and cost effective solution allows you to manage calls across multiple sites including home workers and other remote departments.

  • Self-serve inbound solution designed specifically for the call centre market.
  • Highly scalable with no lineage or capacity restrictions.
  • Minimal set-up charges for the basic service and low monthly rental.

Great for

  • Call Centres Call Centres
  • Multi-site Businesses Multi-site Businesses
  • Remote Working Remote Working
Product detail