TalkTalk's new reserach reveals the importance home workers place on fast, reliable internet connectivity as well as some of the benefits to come out of remote working.
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Efficient call management across multiple sites and remote workers.
Great For
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Call Centres
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Multi-site Businesses
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Remote Working
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Easy to Set-up
Benefits
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Self-serve inbound solution designed specifically for the call centre market.
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Highly scalable with no lineage or capacity restrictions.
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No set-up charges for the basic service and low monthly rental.
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Can be used with most number ranges/number types.
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Rapid service set-up.
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Business Grade assurance wrap.
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Minimal training required.
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Ideal as Disaster Recovery (DR) solution.
What is Hosted Contact Centre?
Our Hosted Contact Centre (HCC) is a virtual call centre solution enabling your business to cost-effectively manage in and outbound contact with employees anywhere. Whether they are based in an office, working remotely or from home. It includes useful features like customisable dashboards in a wall-board view and call routing. It also provides real-time and historic reporting as well as disaster recovery management. All without the expense of infrastructure and hardware.
As its cloud-based, our Hosted Contact Centre offers a number of great features for Disaster Recovery, (DR) making it ideal to maintain business continuity in the event of something like a network outage or a natural disaster. Using the web-portal and in-built features our Hosted Contact Centre can be brought online within minutes to supplement your existing site-based hardware or it can be used as a complete replacement. Once the crisis is over, it can easily be switched back to sleep mode.
It’s so flexible, this self-serve application allows you to configure your own HCC service, so you can create a new agent, add a call script or an IVR etc… You can also manage service configurations through our secure web portal which can be accessed using a username and password.
The Details
Downloads
Hosted
Management
Training
Service Features
Hosted Contact Centre supports our strategic plan to provide more support lines wherever there’s a recognised need, so we’ll be using it more around the country in response to incidents.
Emergency Planning Officer, British Red Cross
News
Lockdown Lessons
Mental Health and Wellbeing: Helping our Colleagues
This week, TalkTalk organised a schedule of activities foused on increasing mental health awareness, to help ensure our colleagues feel supported while working remotely.
4 Steps To Your New Hosted Contact Centre
60% More Ethernet Exchanges vs BT
7 Hour Fast Fix Time SLA
99.995% Network Reliability
Service Go Live
