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Efficient call management across multiple sites and remote workers.
Call Centres
Multi-site Businesses
Remote Working
Easy to Set-up
Self-serve inbound solution designed specifically for the call centre market.
Highly scalable with no lineage or capacity restrictions.
No set-up charges for the basic service and low monthly rental.
Can be used with most number ranges/number types.
Rapid service set-up.
Business Grade assurance wrap.
Minimal training required.
Ideal as Disaster Recovery (DR) solution.
Our Hosted Contact Centre (HCC) is a virtual call centre solution enabling your business to cost-effectively manage in and outbound contact with employees anywhere. Whether they are based in an office, working remotely or from home. It includes useful features like customisable dashboards in a wall-board view and call routing. It also provides real-time and historic reporting as well as disaster recovery management. All without the expense of infrastructure and hardware.
As its cloud-based, our Hosted Contact Centre offers a number of great features for Disaster Recovery, (DR) making it ideal to maintain business continuity in the event of something like a network outage or a natural disaster. Using the web-portal and in-built features our Hosted Contact Centre can be brought online within minutes to supplement your existing site-based hardware or it can be used as a complete replacement. Once the crisis is over, it can easily be switched back to sleep mode.
It’s so flexible, this self-serve application allows you to configure your own HCC service, so you can create a new agent, add a call script or an IVR etc… You can also manage service configurations through our secure web portal which can be accessed using a username and password.
Hosted Contact Centre supports our strategic plan to provide more support lines wherever there’s a recognised need, so we’ll be using it more around the country in response to incidents.
Emergency Planning Officer, British Red Cross
At TalkTalk Business, we’re committed to delivering for our customers, and we’ve been doing so for over 25 years. For us, the customer experience is paramount and that’s why we’re delighted to have been named finalists in the UK Complaint Handling Awards 2022!
This week, TalkTalk organised a schedule of activities foused on increasing mental health awareness, to help ensure our colleagues feel supported while working remotely.
60% More Ethernet Exchanges vs BT
7 Hour Fast Fix Time SLA
99.995% Network Reliability
Service Go Live
