TalkTalk's new reserach reveals the importance home workers place on fast, reliable internet connectivity as well as some of the benefits to come out of remote working.
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An efficient call answering service where customers reach the right people, right away.
Great For
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Call Centres
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Multi-site Businesses
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Easy to Set-up
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Flexibility
Benefits
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Increase call answer rates, accuracy and improve customer service.
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Eliminate abandoned calls and reduce waiting times
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Manage busy periods and higher call volumes more effectively.
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Provide a service out of hours.
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Customise it to your business whatever its size
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Remotely control settings yourself.
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The capacity to expand is limitless, allowing greater scope for growth.
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Switching is easy and doesn’t disrupt continuity.
What is Interactive Voice Response (IVR)?
Using automated voice prompts, you can quickly direct a potential customer to the correct department or team member. Your customer simply follows the instructions and chooses the right number on the key pad to determine which department or service they’re routed to.
4 Steps To Your New IVR System
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News
Mental Health and Wellbeing: Helping our Colleagues
This week, TalkTalk organised a schedule of activities foused on increasing mental health awareness, to help ensure our colleagues feel supported while working remotely.
