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An efficient call answering service where customers reach the right people, right away.
Great For
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Call Centres
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Multi-site Businesses
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Easy to Set-up
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Flexibility
Benefits
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Increase call answer rates, accuracy and improve customer service.
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Eliminate abandoned calls and reduce waiting times
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Manage busy periods and higher call volumes more effectively.
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Provide a service out of hours.
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Customise it to your business whatever its size
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Remotely control settings yourself.
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The capacity to expand is limitless, allowing greater scope for growth.
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Switching is easy and doesn’t disrupt continuity.
What is Interactive Voice Response (IVR)?
Using automated voice prompts, you can quickly direct a potential customer to the correct department or team member. Your customer simply follows the instructions and chooses the right number on the key pad to determine which department or service they’re routed to.
4 Steps To Your New IVR System
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60% More Ethernet Exchanges vs BT
99.995% Network Reliability
Service Go Live
Blogs
A beginner's guide to CPaaS
A growing area of telecommunications that is increasingly gaining traction is Communications Platform as a Service, or CPaaS. But what exactly is CPaaS, and how can it benefit your organisation?
What is a Leased Line?
In this blog I’ll explain the differences between Broadband, Fibre Broadband and what is known as a dedicated leased line, as well as explaining the advantages and disadvantages of these services.
