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IVR

An efficient call answering service where customers reach the right people, right away.

Great For

  • Call Centres

    Call Centres

  • Multi-site Businesses

    Multi-site Businesses

  • Easy to Set-up

    Easy to Set-up

  • Flexibility

    Flexibility

Benefits

  • Increase call answer rates, accuracy and improve customer service.

  • Eliminate abandoned calls and reduce waiting times

  • Manage busy periods and higher call volumes more effectively.

  • Provide a service out of hours.

  • Customise it to your business whatever its size

  • Remotely control settings yourself.

  • The capacity to expand is limitless, allowing greater scope for growth.

  • Switching is easy and doesn’t disrupt continuity.

What is Interactive Voice Response (IVR)?

Using automated voice prompts, you can quickly direct a potential customer to the correct department or team member. Your customer simply follows the instructions and chooses the right number on the key pad to determine which department or service they’re routed to.

4 Steps To Your New IVR System

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News

We’re finalists in the UK Complaint Handling Awards 2022!

At TalkTalk Business, we’re committed to delivering for our customers, and we’ve been doing so for over 25 years. For us, the customer experience is paramount and that’s why we’re delighted to have been named finalists in the UK Complaint Handling Awards 2022!

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