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Why TalkTalk Business?
Why TalkTalk Business?
We’ve got over 20 years’ experience supporting businesses of all sizes, giving them the right communications platform to thrive.
Next Generation Network
We’ve invested a huge amount in developing our Next Generation Network and it’s become one of the largest, most connected all-IP network in the UK.
Awards
Whether it’s our award winning team, our industry leading products or our exceptional service, we’ve been winning awards for the last two decades.
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News & Insight
Blogs
- Why does Business Ultrafast Fibre matter to my business?
- Business New Year’s Resolutions
- FTTP FTW! New Research: Full Fibre Most Energy-Efficient Connectivity Method
- Five myths and misconceptions about Business Ultrafast Fibre
- Getting up to speed – Everything you need to know about Business Ultrafast Fibre
- Ready to supercharge your connectivity?
- Controlling costs is just one reason to move to cloud
- The New Business Wi-Fi Hub
- Business as unusual - making homeworking work for the new normal
- Working from home - is residential broadband up to the job?
- What’s the value of an empty desk? How homeworking could help balance the books
- Mitel Platinum Partner - We did it again!!
- Get an hour back every day
- What is a Leased Line?
- One thing you never hear in the office
- Prepare for the workplace of 2025 today: 3 simple steps
- 5 things you should consider before moving to the cloud
- What will the future of collaboration look like?
- The Northern Agenda
- How will machines unleash your business’ potential?
- Are UK workforces ready for the ‘Fourth Industrial Revolution’?
- What we learnt at Accelerate Her 2017
- Saying goodbye to legacy systems - ensuring a migration is trouble-free
- 5 tips to for a better work-life balance
- How our network investment helps digital transformation
- Telco forecast: what to expect in 2019?
- 4 connectivity options to consider when building a resilient network
- Hosted Voice – It’s time to make the move
- 3 reasons why you should consider Business VoIP in the next 6 months
- 4 top tips for hiring the best staff
- Businesses in the Gigabit fast lane
- A beginner's guide to CPaaS
- Soapworks - A home to be proud of
- 5 TED talks you won't want to miss
- 5 reasons to consider an IPVPN solution
- You’re busy right? But are you as productive as you think?
- Collaborating with Openreach to clear Britain’s Ethernet installation backlog
- World Cup 2018: Watch it, tweet it, stream it
- 4 tips to thrive on Black Friday and Cyber Monday
- The Future of Retail
- Flexibility and connectivity for the modern era
- Helping Manchester based SMEs succeed in 2021
News and PR
- Join us in making the climate crisis history
- Lockdown Lessons
- Mental Health and Wellbeing: Helping our Colleagues
- Delivering Net Zero Carbon Emissions by 2030
- TalkTalk Business Critical Infrastructure Update
- How to help your staff get the most from their home connectivity
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Partner Restructure
- Britain's businesses prepare for hyper- speed
- Employees want tech to improve productivity
- 1 in 3 British employees expect more workplace flexibility in the next decade
- Peace of mind matters. So why leave your resiliency to chance?
- Only 1 in 5 workers see AI as a threat
- Are businesses ready to cope with tech advances?
- Preliminary FY17 Results
- TalkTalk Business Awarded Mitel Platinum Partner Status
- UK workers say OMG to RFID chip tracking
- Spend on Small Business Saturday up 15% to £717 Million
- TalkTalk Business launches new suite of Cloud-ready connectivity products
- TalkTalk Business appoints Duncan Gooding as Chief Operating Officer
- TalkTalk launches FibreNation
- TalkTalk Business first to launch business-grade broadband packages to address huge surge in working from home
- A rapid response: how we’ve delivered critical connections during COVID-19

TalkTalk Business Webmail Discontinuing
TalkTalk Business is always working to deliver the best possible service for our customers.
From time to time, we will review our services, either adding new offerings to our portfolio, or where necessary, discontinuing older services.
As part of this review we are ceasing our legacy email domain servers, which will affect all email accounts we host on these servers.
This means that these email addresses will no longer exist or be usable from 4th March 2021. We do not intend to provide a replacement mail service.
What will happen in between now and then?
You will be able to download and manage your emails until the platform closes on 4th March, at which time:
- All inbound email services will be ceased
- Emails sent to these services will become undeliverable. These emails will queue on the sender’s mail server
- Outbound mail services will also be affected
What alternative options can I consider for an email replacement?
- Sign up to an email service that is independent of TalkTalk Business (e.g. Gmail, Outlook.com, 1&1)
- Consider registering a company domain name and use email addresses associated with that domain name
What else do I need to do?
- Notify your key correspondence partners of your new email address as soon as possible
If you have emails, contact and calendar entries and want to keep these records, you’ll need to export the emails or record diary and contact entries elsewhere before the service is deactivated. Please refer to our FAQs below for details on how to do this
Need help?
Our support team is here to help. If you are one of our SoHo or SME customers or no longer have an account with us please call on 0800 083 3003. Alternatively, if you are one of our Corporate or Enterprise customers, please contact your Account Manager or call us on 0800 298 2883.
Thank you for being a TalkTalk Business customer.
Mark Sellers,
Managing Director
TalkTalk Business Direct
Frequently Asked Questions
1) How can I obtain my email files, so I don't lose anything?
All emails will need to be downloaded to your local machine using a mail application, such as Outlook.
Please configure your mail client to use the following settings to collect your messages:
- Incoming mail server: pop3.talktalkbusiness.net
- Username: your email address which will be in the form of username@talktalkbusiness.net
- Password: the password provided for your email account
Please note: POP mail accounts can only access the server 'Inbox' and download emails within the server 'Inbox' folder. They cannot access and download emails from any other server folder.
2) How can I obtain my email files from a POP account?
To download emails from a POP (Post Office Protocol) account (one where mail is stored on your computer, rather than the server) within the webmail platform, please follow the process below:
- Download all emails from the inbox
- Create a folder in 'Local Folders' mail account and move all inbox emails to this new folder
- Within your webmail account, move all emails from your specific folders. Read below to see how this applies to the ‘Sent’ folder for example:
- Move the 'Sent' folder into 'Inbox'.
- In Thunderbird you can select 'Get Messages' to download those 'Sent' emails into 'Inbox'.
- Create an 'Old Sent' folder within the 'Local Folders' mail account and move all those emails into that folder.
- Repeat this process until all emails have downloaded and have been moved to your 'Local Folders' mail account.
- You will now have a copy of all your email items within 'Local Folders', which means you can now delete the POP account.
- Move the 'Sent' folder into 'Inbox'.
- In Thunderbird you can select 'Get Messages' to download those 'Sent' emails into 'Inbox'.
- Create an 'Old Sent' folder within the 'Local Folders' mail account and move all those emails into that folder.
3) How can I obtain my email files from an IMAP account?
If you create an IMAP (Internet Message Access Protocol) mail account (one which allows access to email from many different devices and stores email data on the server, rather than on your machine), it can gain access to all subscribed folders. Please see some helpful tips below:
Make sure you are downloading full emails and not just headers.
Synchronise folders for offline use - to ensure folders cannot sync whilst you are in the process of copying emails, it is important to create suitable folders in your 'Local Folders' mail account when in offline mode and move copies of emails into those folders. If you can read emails when in offline mode, then that is a good indication you have a good copy downloaded.
4) Can the closure date of the webmail service be extended?
Unfortunately, it is not possible to extend this date, but we are here to help should you have any problems. If you are one of our SoHo or SME customers or no longer have an account with us please call on 0800 083 3003. Alternatively, if you are one of our Corporate or Enterprise customers, please contact your Account Manager or call us on 0800 298 2883.
©TalkTalk Business Direct Limited (trading as TalkTalk Business)
TalkTalk Business Direct Limited Registered Office: Soapworks, Ordsall Lane, Salford, M5 3TT. Registered in England and Wales with Company No: 11347230