TalkTalk Business Webmail Discontinuing

TalkTalk Business is always working to deliver the best possible service for our customers.

From time to time, we will review our services, either adding new offerings to our portfolio, or where necessary, discontinuing older services.

As part of this review we are ceasing our legacy email domain servers, which will affect all email accounts we host on these servers.

This means that these email addresses will no longer exist or be usable from 4th March 2021. We do not intend to provide a replacement mail service.

What will happen in between now and then?

You will be able to download and manage your emails until the platform closes on 4th March, at which time:

• All inbound email services will be ceased
• Emails sent to these services will become undeliverable. These emails will queue on the sender’s mail server
• Outbound mail services will also be affected

What alternative options can I consider for an email replacement?

• Sign up to an email service that is independent of TalkTalk Business (e.g. Gmail, Outlook.com, 1&1)
• Consider registering a company domain name and use email addresses associated with that domain name

What else do I need to do?

• Notify your key correspondence partners of your new email address as soon as possible

If you have emails, contact and calendar entries and want to keep these records, you’ll need to export the emails or record diary and contact entries elsewhere before the service is deactivated. Please refer to our FAQs below for details on how to do this

Need help?

Our support team is here to help. If you are one of our SoHo or SME customers or no longer have an account with us please call on 0800 083 3003. Alternatively, if you are one of our Corporate or Enterprise customers, please contact your Account Manager or call us on 0800 298 2883. 

Thank you for being a TalkTalk Business customer.

Mark Sellers,

Managing Director

TalkTalk Business Direct

Frequently Asked Questions

1)     How can I obtain my email files, so I don't lose anything?

All emails will need to be downloaded to your local machine using a mail application, such as Outlook. 

Please configure your mail client to use the following settings to collect your messages:

• Incoming mail server: pop3.talktalkbusiness.net
• Username: your email address which will be in the form of username@talktalkbusiness.net
• Password: the password provided for your email account

Please note: POP mail accounts can only access the server 'Inbox' and download emails within the server 'Inbox' folder. They cannot access and download emails from any other server folder.

2)     How can I obtain my email files from a POP account?

To download emails from a POP (Post Office Protocol) account (one where mail is stored on your computer, rather than the server) within the webmail platform, please follow the process below:

1. Download all emails from the inbox
2. Create a folder in 'Local Folders' mail account and move all inbox emails to this new folder
3. Within your webmail account, move all emails from your specific folders. Read below to see how this applies to the ‘Sent’ folder for example:
   • Move the 'Sent' folder into 'Inbox'.
   • In Thunderbird you can select 'Get Messages' to download those 'Sent' emails into 'Inbox'.
   • Create an 'Old Sent' folder within the 'Local Folders' mail account and move all those emails into that folder.
4. Repeat this process until all emails have downloaded and have been moved to your 'Local Folders' mail account.
5. You will now have a copy of all your email items within 'Local Folders', which means you can now delete the POP account.

• Move the 'Sent' folder into 'Inbox'.
• In Thunderbird you can select 'Get Messages' to download those 'Sent' emails into 'Inbox'.
• Create an 'Old Sent' folder within the 'Local Folders' mail account and move all those emails into that folder.

3)     How can I obtain my email files from an IMAP account?

If you create an IMAP (Internet Message Access Protocol) mail account (one which allows access to email from many different devices and stores email data on the server, rather than on your machine), it can gain access to all subscribed folders. Please see some helpful tips below:

Make sure you are downloading full emails and not just headers.

Synchronise folders for offline use - to ensure folders cannot sync whilst you are in the process of copying emails, it is important to create suitable folders in your 'Local Folders' mail account when in offline mode and move copies of emails into those folders. If you can read emails when in offline mode, then that is a good indication you have a good copy downloaded.

4)     Can the closure date of the webmail service be extended?

Unfortunately, it is not possible to extend this date, but we are here to help should you have any problems. If you are one of our SoHo or SME customers or no longer have an account with us please call on 0800 083 3003. Alternatively, if you are one of our Corporate or Enterprise customers, please contact your Account Manager or call us on 0800 298 2883.